Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Romy Krgatbashyan

Encino

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Demonstrating high level of ownership and initiative, balancing team performance, customer service targets and business objectives. Years of experience in social media marketing and content creation. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Manager/Front Desk Receptionist

Oh La La Nail Lounge
Studio City
03.2018 - Current
  • Over 7 years of experience managing a bustling salon environment with a focus on exceptional customer service.
  • Greeted & seated incoming customers with a professional approach and provided friendly, knowledgeable assistance and developed good relationships with clients.
  • Demonstrated exceptional customer service and sales skills, contributing to increased client loyalty and revenue growth.
  • Successfully oversee a team of 30+ employees, providing guidance and support to ensure smooth daily operations.
  • Boosted sales and attracted more clients by creating viral social media content.
  • Efficiently manage communication by answering over 100 calls, DMs, and texts daily, and ensuring that client inquiries are addressed promptly.
  • Handle daily transactions, including charging clients, managing appointments, and resolving any issues to maintain client satisfaction.
  • Maintained professional tone at all times, including during peak rush hours.
  • Supervise the service of 100+ clients per day while maintaining high-quality service standards.
  • Responsible for all aspects of the salon's social media presence, driving engagement and promoting services.
  • Trained new team members on service protocols and customer engagement techniques.
  • Monitored staff performance and addressed issues.
  • Provided leadership during times of organizational change or crisis situations.

Social Media Manager/Content Creator

Lashed By Lil
Los Angeles
03.2022 - 03.2025
  • Developed and managed a trendy, aesthetically pleasing Instagram page for a lash technician, significantly enhancing brand visibility and client engagement.
  • Created compelling and visually appealing social media content that attracted a diverse audience and contributed to a substantial increase in client inquiries.
  • Leveraged exceptional sales skills to effectively promote services and convert followers into loyal clients, resulting in a measurable boost in appointments.
  • Researched trends and competitor activities to inform content creation and strategy adjustments.
  • Developed content strategy to increase social media followers and engagement.
  • Stayed up-to-date on social media and digital content trends to engage on trending topics and share best practices.
  • Brainstormed ideas for new video concepts and stories.
  • Analyzed social media performance metrics to refine content strategies and optimize engagement, leading to a growing online community.
  • Fostered relationships with clients through interactive content, timely responses, and personalized engagement, ensuring a positive experience that drives repeat business.

Manager

Elcie Cosmetics
Topanga
11.2019 - 02.2020
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Collaborated with staff to maximize customer satisfaction and improve bottom-line profitability.
  • Led employee performance and discussed improvement strategies with each team member.
  • Managed day-to-day operations, including supervision and assignment delegation for 6-member team.
  • Determined efficient work schedules for team to keep project moving and each shift properly staffed.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
  • Exceeded sales goals by aligning with market trends and promoted products through engaging tutorials with customers.
  • Developed and implemented strategic, social media marketing plans.

Social Media Marketing Manager

Hotel Shangri-La
Santa Monica
08.2019 - 11.2019
  • Created professional look and feel to organization's online presence in social media forums to maximize reach and understanding of company's services.
  • Spearheaded creation of blogs and social media content.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Worked with Manager and Chef to coordinate marketing activities focused on successful promotion of the new rooftop restaurant of the hotel.

Head Camp Counselor

Bizzy Girls Camp
Beverly Hills
06.2015 - 08.2018
  • Worked with camp owner to promote and plan events in order to boost sales.
  • Created camp's website based off of trending topics.
  • Created content (filmed/edited videos).
  • Planned, organized, facilitated and promoted diverse recreational programs.
  • Organized and lead variety of small and large group activities.
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
  • Taught the students the curriculum (how to start a business).
  • Prepared the camp ground prior to student arrival.
  • Communicated with parents to inform them of their children's academic status and daily routine.
  • Notified the owner of the daily campground activities and any occurring or existing student/staff problems.

Education

Bachelor of Science - Nursing

West Coast University
North Hollywood, CA
10-2023

Skills

  • Fluent in Armenian
  • Fluent in English
  • Excellent customer service skills
  • Highly motivated
  • Friendly and outgoing
  • Ability to multitask
  • Sales promoting
  • Online marketing and advertising
  • Strategic networking
  • Content Creation
  • Leadership skills
  • Customer Service

Certification

  • License Number: 95433169

Timeline

Social Media Manager/Content Creator

Lashed By Lil
03.2022 - 03.2025

Manager

Elcie Cosmetics
11.2019 - 02.2020

Social Media Marketing Manager

Hotel Shangri-La
08.2019 - 11.2019

Manager/Front Desk Receptionist

Oh La La Nail Lounge
03.2018 - Current

Head Camp Counselor

Bizzy Girls Camp
06.2015 - 08.2018

Bachelor of Science - Nursing

West Coast University

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Romy Krgatbashyan