Romy Davis
London
Summary
Competent, enthusiastic professional with a solid base in Hospitality Management, Information technology, Business management, and customer service. Graduated from Conestoga College, Waterloo in Business management and Hospitality Management and is driven by new challenges and desire to be successful in all endeavors. Multi-tasking Team Leader well-known for executing successful ideas. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Team Leader
Marwood International
06.2023 - Current
- Established performance goals for the team, tracked their progress, and offered constructive feedback when necessary.
- Improved individual performance by coaching team members with specific, targeted sessions.
- Increased team efficiency by introducing streamlined work processes and consistently assessing performance metrics.
- Guided junior staff in developing their leadership skills and advancing their careers through mentorship.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Sales Associate
Mark’s
10.2022 - 09.2023
- Managed over 30 Customers per day and maintained stocks.
- Maintained consistent visual merchandising standards.
- Kept knowledge up to date of all collections, product information, promotions, and rewards programs.
IT technical support
Fill N Pack machineries
09.2015 - 07.2018
- Diagnosed and repaired faults for Windows Desktop systems
- Did troubleshooting for company systems, laptops, tablets, and phones
- Installed and configured hardware and various software
- Monitored, documented performance metrics and fixed network issues.
- Ensured security (data protection, debugging etc.) and optimized performance of systems.
Customer Billing Support
Teleperformance
11.2020 - 03.2021
- Helped Customers from USA for billing queries for Comcast (Internet provider)
- Increased Comcast sales by 10%
- Examined Comcast products and applications for defects or issues, reported problems quickly and maintained high levels of accuracy.
Customer Support Assistant
FIS Global Solutions
06.2019 - 02.2020
- Helped remote customers in United Kingdom for trouble shooting their phones and network
- Responded to customer chats for upgrading their phones and network plans
- Managed customers’ accounts and dealt with latest updates
Sales and Marketing Executive
SBI
09.2018 - 04.2019
Education
PG Diploma - Global Hospitality Management
Conestoga College
Waterloo, ON 05.2022 - 05.2022
PG Diploma - Global Business Management
Conestoga College
Kitchener, ON 05.2021 - 05.2021
Diploma - Mechanical Engineering
Institute of Engineering
Thrissur, Kerala 06.2012 - 05.2015
Skills
Proficient in operating systems like Windows, Linux, and Mac OS
Good at working under pressure
Team Supervision
Possess good attention to detail and problem-solving skills at workplace
Work Planning
Excellent time management and interpersonal skills with experience in customer service
Strong Communication and works efficiently in a team-based setting
Excellent analytical skills and Strategic planning
Certification
Google IT Support Professional Certificate (Pursuing)
Timeline
Team Leader
Marwood International
06.2023 - Current
Google IT Support Professional Certificate (Pursuing)
04-2023
Smart Serve
12-2022
Sales Associate
Mark’s
10.2022 - 09.2023
PG Diploma - Global Hospitality Management
Conestoga College
05.2022 - 05.2022
PG Diploma - Global Business Management
Conestoga College
05.2021 - 05.2021
Customer Billing Support
Teleperformance
11.2020 - 03.2021
Customer Support Assistant
FIS Global Solutions
06.2019 - 02.2020
Sales and Marketing Executive
SBI
09.2018 - 04.2019
IT technical support
Fill N Pack machineries
09.2015 - 07.2018
Diploma - Mechanical Engineering
Institute of Engineering
06.2012 - 05.2015
Similar Profiles
Romy DavisRomy Davis
Team Leader at Marwood InternationalTeam Leader at Marwood International
Harimol SivadasHarimol Sivadas
Production Worker at Marwood InternationalProduction Worker at Marwood International
Nishant GognaNishant Gogna
Production Machine Operator at Marwood InternationalProduction Machine Operator at Marwood International