Roméo NGUIMGO TEMGOUA

- Stock management of canal+ equipments
- Creation and monitoring of canal+ points of sale
- Installation of canal+ satellite dishes
- Administration of the canal+ facilities management internet platform

- Coaching and monitoring of points of sale
- Follow-up of salespeople
- Monitoring and management of material stock
- Supply of points of sale
- Training and retraining of points of sale
- Ensure competitive monitoring

- Marketing of the Digipos application
- Creation and monitoring of points of
sale

Sale of all types of items online

- Monitoring the quality of telecommunications in customer networks
- Management and transmission of customer requests to the competent services for
resolution
- Solving small internal network problems
- Coordination of call center and after-sales service teams
- Relay between customers and the company

• Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
• Streamlined branch operations for improved efficiency by implementing new policies and procedures.
• Assisted in the development of branch budget plans, ensuring operational costs were controlled and minimized.
• Functioned well in high-paced and stressful environment.
• Wrote and distributed customer correspondence.
• Generated monthly reports on customer activity and customer feedback.
• Coordinated staff training programs to improve product knowledge and enhance customer service skills.