Romo Aladadyan
Tujunga
Summary
Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer
PennyMac Financial Services
09.2022 - 10.2023
- Worked with underwriters to fix application problems and resolve issues.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Explained different types of loans pertaining to client situations.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Funded on average 15 loans a month.
Account Executive
Athas Capital Group
06.2022 - 09.2023
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Educated brokers on Non-QM products. Earned their trust and got their business.
Mortgage Banker
Network Capital Funding
01.2022 - 05.2022
- Located and pre-qualified customers for mortgages.
- Evaluated client financial positions and identified most appropriate banking products.
- Reviewed loan files and updated to match current standards.
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations.
- Proactively identified solutions for customers experiencing credit issues.
- Monitored pipelines to track and log status of loans.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Managed over 150 customer calls per day.
Electrician/Sales Representative
V &H Electric
02.2014 - 03.2021
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Increased sales by offering advice on purchases and promoting additional products.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Analyzed blueprints to diagnose potential electrical hazards and carry out risk assessments prior to starting new jobs.
- Fielded customer complaints and provided solutions.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
Education
High School Diploma -
Glendale High School
Glendale, CA09.2009
Skills
- Lead prospecting
- Client Service
- Performance improvement
- Problem solving strength
- Records management
- Loans
- Practiced at FHA loan process
- MS Office
- Self-Motivated
- Critical Thinking
- Relationship selling
- Product description
Certification
- Licensed Mortgage Loan Originator In Five States- 11/11/2021
- CA,TX,FL,OH,NJ
Languages
English
Native or Bilingual
Armenian
Native or Bilingual
Timeline
Mortgage Loan Officer
PennyMac Financial Services
09.2022 - 10.2023
Account Executive
Athas Capital Group
06.2022 - 09.2023
Mortgage Banker
Network Capital Funding
01.2022 - 05.2022
Electrician/Sales Representative
V &H Electric
02.2014 - 03.2021
High School Diploma -
Glendale High School
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