Rommana Khaliq
Waterloo,ON
Summary
Experienced healthcare professional with a strong background in medical administrative tasks and patient interaction. Known for exceptional office management abilities that guarantee smooth operations and seamless patient flow. Adept at working collaboratively within a team, showcasing adaptability, organizational skills, and a patient-centered approach.
Overview
13
13
years of professional experience
Work History
Medical Office Assistant
Rasha Medical Clinic
09.2023 - 04.2024
- Greeting patients
- Answering the phone and scheduling appointments
- Sending referrals
- Maintaining the patient privacy and confidentiality
- Maintain electronic medical records
- Check inventory, order supplies and material
- Scanning, filing documents
- Complete tasks given by the doctors
- Processing the insurance payments
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
Medical Office Assistant
Halton Family Health
09.2011 - 11.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms..
- Updated patient information and insurance details for accurate electronic medical records. .
- Used Practice Solutions to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptl
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
Education
Medical Office Administrator Diploma
Everest College
Hamilton, ON12-2010
Skills
- Scheduling appointments
- Triaging patients
- Answering telephone
- Electronic medical records
- Booking referrals
- Faxing and mailing
- Assisting with physicians order
- Payment collection and processing
- Medical terminologies
- Medical records confidentiality
- Medical software applications
- Office Administration
- Problem-solving abilities
- Multitasking
Timeline
Medical Office Assistant
Rasha Medical Clinic
09.2023 - 04.2024
Medical Office Assistant
Halton Family Health
09.2011 - 11.2021
Medical Office Administrator Diploma
Everest College
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