Romina Tavares
Brampton
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
I am committed to professionalism and attention to detail.
I have strong drive and motivation to learn and accept new challenges. I am able to set priorities and accomplish tasks efficiently. I am confident that my skills have prepared me to help your business in many successful ways.
Overview
26
26
years of professional experience
Work History
Manager
Earthworks
10.2015 - Current
- Training of new employees
- Managed over 8 workers
- Cashier and keyholder
- Assists customers with all their personal needs
- In charge of setting up and refacing store displays
- Taking customer phone calls and restocking inventory
- Responsible for opening and closing the store
Administrative Assistant/Receptionist
Juno Lighting Group
09.2010 - 01.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Office Health and Safety advocate/First Aid holder
- In charge of ordering all office supplies
- Mailed out invoices and assisted the HR Manager and President of the company with various tasks
Personal Lines Underwriter/Administrative Assistant
ING Insurance
09.1999 - 01.2008
- Implemented effective risk mitigation strategies, reducing exposure to potential losses while maintaining a balanced portfolio.
- Collaborated with claims department to ensure accurate evaluation of risks and appropriate pricing for policies.
- Answered customers via telephone and email
- Worked closely with senior management to develop underwriting guidelines and procedures that aligned with the company''s overall business objectives.
- Responsible for setting up New Business Policies and making changes to current policies
- Ambassador for Personal Lines Career week
- Head supervisor for the company conversion team
- Developed strong relationships with agents and brokers to facilitate smooth communication and quick resolution of issues.
- Consistently met deadlines for policy issuance by efficiently managing workload and prioritizing tasks as needed.
- Identified possible risks and recommended solutions
- Assisted in training new underwriters, sharing expertise and best practices to improve overall team performance.
Education
High School Diploma -
St. Thomas Aquinas Secondary School
Brampton, ON06-1999
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Excellent communication and organizational skills
- Quick learner
- Team player with the ability to work independently
- Able to work in a slow or face paced environment
Languages
English
Full Professional
Interests
- Playing Sports
- Gardening
- Enjoy hobbies that combine physical activity with outdoor exploration
- Music
- I enjoy cooking for friends and family gatherings
- Animal Care
- Reading
Timeline
Manager
Earthworks
10.2015 - Current
Administrative Assistant/Receptionist
Juno Lighting Group
09.2010 - 01.2012
Personal Lines Underwriter/Administrative Assistant
ING Insurance
09.1999 - 01.2008
High School Diploma -
St. Thomas Aquinas Secondary School
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