Overview

Work History

Education

Skills

Awards

Timeline

Romina Penaloza

Moreno Valley

Overview

years of professional experience

Work History

Massage Therapist

Hope, Faith and Love Massage Anaheim, CA

10.2008 - Current

Use touch to treat clients' injuries and to promote general wellness
Use hands, fingers, forearms, elbows, and sometimes feet to knead muscles and soft tissues of the body.

Remote Bilingual health insurance broker helpline agent

Saviance Technologies/ Molina Healthcare

10.2023 - 02.2024

Manage large amounts of incoming phone calls
Identify and assess needs to brokers needs to achieve satisfaction
Build sustainable relationships and trust with health insurance brokers accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies

Bilingual customer service representative call center

CalOptima Health

07.2023 - 09.2023

Manage large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies

Bilingual Help line agent

Kaitmai/FEMA

10.2022 - 06.2023

Follow communication procedures, guidelines and policies for disaster victims
Keep records of customer interactions, process customer accounts and file documents
Provide accurate, valid and complete information by using the right methods/tools
Identify and assess customers’ needs to achieve satisfaction
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Internal sales manager

United Auto Credit Newport Beach, CA

04.2022 - 06.2022

Build relationships with dealerships, acting as the first line of contact as any questions or concerns may arise through the loan processing services
Maintaining and providing a positive image of the company at all times.
Consultant/partner to F&I Managers in the sale of products to ensure maximum profitability for dealership through the utilization of UAC products.
Produce Daily Activity Reports for management.
Prepare and close UAC Dealer Agreements for all new dealers.
Dealer Relations and follow up on applications and deals submitted.
Work closely with the Funding and Credit teams throughout the loan process.
Perform other duties as assigned
Provide support in larger markets through the development of new dealer leads and providing coverage for active dealerships in the absence of an in-market Area Manager.

Life/Health Licensed sales agent

Alta Resources Brea, CA

03.2019 - 12.2020

Assisting customers in finding a beneficial health plan to best benefit their needs
Use communication skills to uncover their needs and understanding.
Overcome customers objections by providing sound peace of mind

Apartment Leasing Agent

FPI Management Anaheim, CA

01.2018 - 05.2018

Assisted building or property owners in locating tenants that will lease or rent an available space
Oversaw the marketing and advertising of vacancies on media/advert channels to attract potential tenants
Provided excellent customer service, working with tenants to make them happy, and work to get new tenants
Utilized great communication skills by speaking with tenants, resolving disputes, entice new tenants, and answer questions

Organizer

UDW Santa Ana, CA

08.2016 - 05.2017

Managed door-to-door subscription sales including keeping detailed records of daily sales activity, preparing an executing sales and plan daily sales
Identified whether or not homecare provider needs office personnel assistance or medical intervention as well as identifying when any type of abuse is accruing

Personal Banker

Wells Fargo Bank Anaheim, CA

09.2009 - 08.2014

Assisted customers in achieving financial goals by asking the right questions and taking notes to provide the right products and services to meet their specific needs
Processed new account transactions, assisted customers with product services and account maintenance and updates, as well as cross-selling other products and services