ROMINA MULTANI
Brampton,Ontario
Summary
Customer-focused retail professional with 5+ years of Canadian experience across sales, wireless, consumer retail, and customer service. Skilled in driving revenue, coaching and supporting peers, handling customer escalations, processing financing and credit applications, and maintaining high operational standards in high-volume retail environments. Recognized for strong sales performance, reliability, and the ability to build trust with both customers and team members. Now seeking an Assistant Store Manager opportunity where I can leverage my sales expertise, operational knowledge, and emerging leadership capabilities to support team success and store performance.
Overview
10
10
years of professional experience
Work History
Sales Associate
Rogers
Brampton, ON
11.2025 - Current
- Manage daily sales, customer service, and operational priorities in a fast-paced retail environment.
- Handle scheduling, receiving shipments, inventory counts, and warehouse returns for phones and accessories.
- Deliver personalized solutions across Rogers & Fido plans, devices, accessories, and value-added services.
- Consistently contribute to sales targets and store performance goals through needs-based selling.
- Assist team members with product, process, and sales-related questions, contributing to a collaborative and supportive store environment.
- Resolve customer escalations professionally while maintaining a strong customer-first approach.
- Maintain accurate inventory, merchandising, compliance, and store organization standards.
Sales Consultant
Leon's Furniture
Brampton, ON
07.2022 - Current
- Assisted clients with financing options, installment plans, credit applications, and product knowledge, ensuring accurate and compliant transactions.
- Supported clients with financing, installment plans, credit applications, product knowledge and promotions according to their needs, ensuring accuracy and compliance.
- Executed customer transactions and managed inventory through POS and MMHF tools, enhancing operational efficiency.
- Coordinated with team members to achieve sales and operational targets in a structured, goal-oriented environment.
- Collaborated with team members to meet sales and operational targets in a structured, goal-oriented environment.
Operations Executive – Compliance Support
Bajaj Finserv
02.2021 - 04.2022
- Ensured compliance with KYC, AML, and internal regulatory policies to mitigate risk and uphold regulatory standards.
- Verified customer documentation and maintained accurate records to support regulatory compliance and improve operational integrity.
- Supported internal audits and coordinated with risk and operations teams to identify compliance gaps and enhance risk management.
Brand Operations Lead
Dormir India Pvt Ltd
09.2016 - 12.2020
- Expanded business across North India, driving $450K+ in revenue growth by identifying market opportunities and tailoring solutions to client needs.
- Built and maintained relationships with distributors, retail partners, and high-value clients while consistently exceeding sales targets.
- Conducted market research and analyzed client requirements to design targeted strategies, enhancing revenue potential.
- Monitored sales performance and generated analytical reports, informing strategic decision-making processes.
- Managed and trained sales executives, cultivating a client-focused culture and ensuring high-quality service delivery.
- Managed and trained sales executives, fostering a client-focused culture and high-quality service delivery.
Education
Life License Qualification Program (LLQP) -
Durham College
Oshawa, CanadaMaster of Business Administration (MBA) - Marketing/Finance
Panjab University
IndiaBachelor of Commerce - Finance
Panjab University
IndiaSkills
- Needs-based selling
- Retail Sales Techniques
- Point of sale transactions
- Product Demonstration
- Sales Strategy
- Revenue generation
- Client management
- Data reporting
- Risk management
- Interpersonal communication
Personal Information
Title: CLIENT RELATIONSHIP & ADVISORY PROFESSIONAL | MBA | LLQP | CSC (IN PROGRESS)
LANGUAGES
Title: CLIENT RELATIONSHIP & ADVISORY PROFESSIONAL | MBA | LLQP | CSC (IN PROGRESS)
Timeline
Sales Associate
Rogers
11.2025 - Current
Sales Consultant
Leon's Furniture
07.2022 - Current
Operations Executive – Compliance Support
Bajaj Finserv
02.2021 - 04.2022
Brand Operations Lead
Dormir India Pvt Ltd
09.2016 - 12.2020
Life License Qualification Program (LLQP) -
Durham College
Master of Business Administration (MBA) - Marketing/Finance
Panjab University
Bachelor of Commerce - Finance
Panjab University