Summary
Overview
Work History
Education
Skills
Timeline
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ROMINA MOAZAMI

Burnaby,BC

Summary

An ambitious and driven professional with over 10 years of experience in the hospitality industry, I possess a strong passion for building and leading top-performing teams. With a comprehensive understanding of business operations and a keen recognition of the importance of culture, I excel in high-level communication and efficient management. Eager to apply my skills in a new industry, I am motivated to leverage my background in service excellence to learn, grow, and excel in automotive sales and finance coordinating, where I can contribute to enhancing customer satisfaction and driving business success.

Overview

8
8
years of professional experience

Work History

Manager

Cactus Club Cafe
Vancouver, BC
05.2016 - Current
  • Organized & directed worker training programs - evaluated employee performance for over 200+ staff on a monthly basis
  • Conducted weekly Profit Share Reports to sharpen overall alignment within Management team
  • Monitor compliance with strict health & safety regulations regarding food preparation, serving & building maintenance
  • Developed & implemented performance improvement strategies & plans to promote continuous growth for myself, the business & guests
  • Drove operational development which resulted in savings & improved profit margins
  • Maintain energy and enthusiasm in fast-paced environment
  • Use critical thinking to break down problems, evaluate solutions and make decisions.

Manager

The Lobby Restaurant at Pinnacle Hotel & Properties
North Vancouver
  • Supervision of Private Dining Rooms & organization of catered events, banquet setup/takedown for up to 200 guests
  • Implemented policies & standard operating procedures to ensure continuous improvement
  • Interacted positively with customers while promoting hotel facilities and services
  • Strategically developed effective marketing plans to increase sales and profits while managing costs
  • Created fun team building activities to engage staff in up-selling to meet revenue targets
  • Oversaw front of house personnel to maintain adequate staffing and minimize labor.

Education

Bachelor of Arts - Criminal Psychology

Capilano University
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06-2015

High School Diploma -

West Vancouver Secondary
West Vancouver BC
06-2011

Skills

  • Vehicle Sales Authority License
  • Bilingual: Fluent in Farsi and English
  • Currently learning Spanish with an aim to achieve professional working proficiency
  • Demonstrated proficiency in building and maintaining robust client relationships, characterized by loyalty and longevity
  • Proactive and enthusiastic team player with a natural inclination for self-motivation, capable of seamlessly transitioning between independent and collaborative tasks
  • Expense Tracking
  • Performance Management
  • Schedule Preparation
  • Customer Relationship Management (CRM)
  • Staff Training and Development
  • Operations Management
  • Emergency First Aid CPR-C & AED

Timeline

Manager

Cactus Club Cafe
05.2016 - Current

Manager

The Lobby Restaurant at Pinnacle Hotel & Properties

Bachelor of Arts - Criminal Psychology

Capilano University

High School Diploma -

West Vancouver Secondary

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ROMINA MOAZAMI