Summary
Overview
Work History
Education
Skills
Timeline
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Romina Adel Kardan

Richmond Hill,ON

Summary

Result-driven professional focused on delivering exceptional support for customer needs successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

10
10
years of professional experience

Work History

Office Administrator

Aapex Pharmacy
11.2022 - Current
  • Interact with customers by phone, email, or in-person to provide information.
  • Coordinate with medical professionals and clients, facilitating timely appointment scheduling via various communication channels.
  • Implement an organized system to manage medical records and patient histories effectively.
  • Respond to customer calls and emails to answer questions about products and services.
  • Learn and maintain an in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Maintain and manage customer files and databases.

Supervisor

Dollarama
06.2015 - 08.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Allocated team resources efficiently based on shift priorities and operational needs.
  • Participated in recruitment and departmental development initiatives.
  • Introduced and implement an enhanced inventory management workflow, optimizing tracking processes for new shipments and sales transactions to improve overall efficiency.

Sales Associate

Melanie Lyne
01.2014 - 03.2015
  • Offered exceptional customer service, resolving issues promptly to enhance customer satisfaction.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Utilized promotional opportunities effectively, resulting in an 18% increase in in-store sales.

Education

Bachelor of Science - Psychology

York University
Toronto, ON
2022-05-01

Skills

  • Interpersonal Skills
  • Time Management
  • Listening Skills
  • Confidentiality and Professionalism
  • Customer Service Expertise
  • Problem-Solving Ability
  • Team collaboration

Timeline

Office Administrator

Aapex Pharmacy
11.2022 - Current

Supervisor

Dollarama
06.2015 - 08.2022

Sales Associate

Melanie Lyne
01.2014 - 03.2015

Bachelor of Science - Psychology

York University

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Romina Adel Kardan