Jijesh Raoji
Business Analyst
Delta,BC
Summary
Experienced Technical Support Representative proficient in troubleshooting and providing desktop support for Windows, Linux, and Mac systems. Known for quickly resolving issues on the first call. Recognized for strong time management, problem-solving, and communication skills.
Overview
4
4
years of professional experience
Work History
Technical Support Engineer
HiTech Bay
01.2023 - 10.2023
- Resolved hardware product issues related to both materials and software, demonstrating a proactive approach. Efficiently managed and addressed technical challenges within the Office 365 environment, ensuring seamless functionality and enhancing overall user satisfaction.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues.
- Alleviated hardware and software issues affecting computers and language labs, resulting in improved relationships with training departments and schools
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Technical Support Associate
Techno-Lodge
09.2019 - 03.2021
- Served as primary point of contact for triaging technical issues.
- Achieved a 90% customer satisfaction rate by effectively resolving technical issues and providing clear instructions.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Administered user account creation and permissions for 50+ employees, ensuring seamless access to resources.
- Assisted users in installation and configuration of devices such as printers , scanners and modems.
- Analyzed and fixed technical issues through research and using organizational policies and procedures.
- Tested fixes to verify the issue no longer exists.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
Post-Baccaleurate Diploma - Mobile Application Development
Lambton College of Applied Arts And Technology
Toronto, ON08.2023
Bachelor of Computer Applications - Computer Science
BPC College
Kerala, India06.2016
Skills
- Issue Resolution
- Computer Configurations
- Computer Hardware Knowledge
- Hardware and Software Installation
- Hardware Replacement
- Technical Support
- Printers and Peripherals
- Help Desk Support
- Software Application Testing
- Analytical Thinking
- Microsoft Office 365
Timeline
Technical Support Engineer
HiTech Bay
01.2023 - 10.2023
Technical Support Associate
Techno-Lodge
09.2019 - 03.2021
Post-Baccaleurate Diploma - Mobile Application Development
Lambton College of Applied Arts And Technology
Bachelor of Computer Applications - Computer Science
BPC College
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