Romil Luthra
Brampton,ON
Summary
Dynamic Automotive Service Manager with a proven track record at Canadian Tire, enhancing customer satisfaction and operational efficiency. Skilled in automotive diagnostics and employee evaluation, I successfully reduced turnaround times by optimizing service procedures and fostering team collaboration, consistently exceeding performance targets and driving revenue growth.
Overview
21
21
years of professional experience
Work History
Automotive Service Manager
Canadian Tire
Brampton, ON
05.2015 - Current
- Oversaw daily operations of automotive service department, ensuring efficient workflow and customer satisfaction.
- Developed and implemented training programs for new technicians to enhance skill levels and service quality.
- Monitored inventory levels, ordering parts and supplies to maintain optimal stock for service operations.
- Established process improvements that streamlined service procedures, reducing turnaround times for vehicle repairs.
- Evaluated technician performance, providing constructive feedback and fostering professional development initiatives.
- Coordinated with vendors to negotiate pricing and secure quality parts for automotive repairs and maintenance services.
- Analyzed customer feedback to identify areas for service enhancement, driving continuous improvement efforts.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Ensured compliance with all relevant federal, state, and local regulations governing automotive repair facilities, maintaining necessary licenses and certifications.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Store Manager
Mr Lube
Mississauga, ON
03.2005 - 04.2015
- Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
- Managed inventory levels, optimizing stock replenishment processes to reduce waste.
- Trained and mentored staff on best practices for customer engagement and service excellence.
- Implemented promotional strategies that enhanced sales performance in key product areas.
- Developed staff schedules to align workforce availability with peak business hours.
- Enforced safety protocols, fostering a compliant work environment for team members and customers.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
Apprenticeship In Automotive Service Technician - Automotive Engineering
Mohawk College of Applied Arts And Technology
Hamilton, Ontario2004
Skills
- Service writing
- Customer satisfaction
- Automotive diagnostics
- Parts ordering
- Customer relations
- Vehicle inspection
- Scheduling
- Quality standards
- Service department operations
- Employee evaluation
- Preventative maintenance
- Scheduling abilities
- Teamwork
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Active listening
- Decision-making
- Problem resolution
- Scheduling and coordinating
- Hiring and training
Languages
English
Professional Working
Timeline
Automotive Service Manager
Canadian Tire
05.2015 - Current
Store Manager
Mr Lube
03.2005 - 04.2015
Apprenticeship In Automotive Service Technician - Automotive Engineering
Mohawk College of Applied Arts And Technology