Romie Swain
Grass Valley
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Customer Service
FedEx
11.2024 - Current
- Enhanced client retention with exceptional customer service, building strong relationships.
- Improved customer service rankings by resolving issues quickly and accurately.
- Implemented new quality assurance and customer service standards.
- Operated register to provide great customer service.
Kennel Technician
Sammie's Friends, Nevada County Animal Shelter
11.2024 - Current
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
Manager
Uhaul Moving And Storage
01.2020 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cashier/Sales Associate
Staples
06.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Med Tech/Caregiver
Cascades Of Grass Valley
04.2019 - 11.2020
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
Education
High School Diploma -
Nevada Union High School
11761 Ridge Rd, Grass Valley, CA 9594506-2017
Skills
- Customer service focus
- Effective customer service
- Adherence to high customer service standards
- Payroll customer service
- Outstanding customer service
- Attentive customer service
- Healthcare customer service
- Friendly customer service
Timeline
Customer Service
FedEx
11.2024 - Current
Kennel Technician
Sammie's Friends, Nevada County Animal Shelter
11.2024 - Current
Cashier/Sales Associate
Staples
06.2020 - 01.2021
Manager
Uhaul Moving And Storage
01.2020 - 09.2024
Med Tech/Caregiver
Cascades Of Grass Valley
04.2019 - 11.2020
High School Diploma -
Nevada Union High School
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