Romi Variava
Brampton,ON
Summary
Proactive professional with 7 years’ experience in customer-driven management, entrepreneurial leadership, and long-range planning. Proven success in rising operational standard, improving team and business performance. Skilled in clear communication of work and company’s vision to achieve measurable goal in challenging environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Manager
ICICI Bank
11.2022 - 03.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Financial Advisor
Axis Bank
09.2019 - 11.2022
- Performed quality assurance check on products prior to dispatch, guaranteeing delivery of high-quality products and Created weekly reports highlighting progress made against key performance indicators.
- Attending to queries and complaints received from customers and resolving the same.
- Ensuring compliance to rules and regulation of the bank including latest circulars & notifications and maintaining documents as per RBI guidelines.
- Organized training session for staff on best practices related to customer service and conducted regular meeting with employees to address their queries and concerns in a timely manner.
- Established effective communication channels between teams, ensuring smooth functioning of business activities.
Customer Service Executive
Bajaj Auto Finance
02.2016 - 09.2019
- Identified areas of improvement within the organization workflow process and proposed cost-effective solutions. o Planned event such as conferences, seminars and workshop for clients, vender and partners.
- Monitored performance Metrix regularly and took corrective action as needed.
- Delivering excellent customer service and identifying, acquiring, developing and maintaining customer relationship.
- Keeping in touch with customers through personal visits, telephone calls and Creating cross sell and upsell opportunities like insurance, loan, tax-planning products.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
MBA - Financial Management
Annamalai University
Tamilnadu, India05.2017
BBA -
Veer Narmad South Gujarat University
Gujarat, India05.2015
Skills
- Time Management
- Adaptability
- Collaboration and Team work
- Business Analyst
- Performance Improvement
- Foundation Knowledge
- Cost Analysis and savings
- Decision-making Capabilities
- Goal Attainment
- English/Hindi/Gujarati(Fluent)
- Customer Service
- Continuous learning
- Communication Expertise
- Conflict Resolution Expertise
Certification
National Institute of Security Market (NISM)
Course on computer concept (CCC)
Certificate in D.T.P
REFERENCE
Available upon request
Timeline
Customer Service Manager
ICICI Bank
11.2022 - 03.2024
Financial Advisor
Axis Bank
09.2019 - 11.2022
Customer Service Executive
Bajaj Auto Finance
02.2016 - 09.2019
MBA - Financial Management
Annamalai University
BBA -
Veer Narmad South Gujarat University
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