Romi Shah
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Quality Control Inspector
Trigo Group
11.2022 - 01.2024
- Coordinated with systems partners to finalize designs and confirm requirements.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Leveraged software applications to manage inspection data efficiently, enabling prompt generation of detailed reports for management review.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
IT Support Specialist
Vrindi India PVt.Ltd
06.2018 - 06.2019
- Updated software to safeguard against security flaws.
- Strong commitment to customer service and have the ability to work with clients at all levels with tact and diplomacy to ensure customer satisfaction.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Ability to maintain and keep current with industry trends and developments.
- A positive attitude with a strong work ethics and a results-oriented focus.
- Installed and configured operating systems and applications.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Configured and tested new software and hardware.
Education
Post-Degree Certificate - Web Design And Development
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON05.2021
B.tech - Computer Engineering
MBICT Institute of Research And Technology
India ,Gujarat 05.2018
Skills
- MacOS, iOS,
- Windows, Office
SQL, Python, PHP, Java, Net, rest APIs
Computer, iPhone hardware & software troubleshooting - Communication
- Resourcefulness
- Dealing with ambiguity
- Conflict management
- Problem solving
- Quick learner
- Database Management
- Quality Control
- Decision-Making
Languages
English
Elementary
Hindi
Elementary
Gujarati
Elementary
Timeline
Quality Control Inspector
Trigo Group
11.2022 - 01.2024
IT Support Specialist
Vrindi India PVt.Ltd
06.2018 - 06.2019
Post-Degree Certificate - Web Design And Development
Conestoga College Institute of Technology And Advanced Learning
B.tech - Computer Engineering
MBICT Institute of Research And Technology
Similar Profiles
Kassidy Thomas TalleyKassidy Thomas Talley
Team Leader at Trigo GroupTeam Leader at Trigo Group
Zykamren RobinsonZykamren Robinson
Team Lead at Trigo GroupTeam Lead at Trigo Group
Aaron ThompsonAaron Thompson
Quality Inspector at Trigo GroupQuality Inspector at Trigo Group