Romi George Samuel
Kitchener,ON
Summary
Dynamic IT professional with over 3 years of experience in system administration, network infrastructure, and security. Skilled in troubleshooting complex issues and implementing effective solutions to enhance operational efficiency. Hands-on Experience in Virtualization, Active Directory, and Exchange server. Skilled in project management, SMART leadership quality. Versatile system administrator proficient in hardware, software and security planning. Selects, installs, configures and manages components. Highly skilled in Windows and Linux with expert information security knowledge.
Overview
4
4
years of professional experience
1
1
Certification
Work History
System Administrator
Tata Consultancy Services
India
09.2021 - 12.2022
- Upgrading, installing and configuring application software and computer hardware (servers, printers)
- Troubleshooting and providing technical support to employees
- Creating and managing system permissions and user accounts (access to ADM)
- Performing regular security tests and monitoring of websites
- Hands-on experience in ServiceNow ticketing tool, creating incident P2 tickets
- Access to Exchange Admin center with minimal roles in creating user mailbox, shared mailboxes, distributed mailbox
- Worked on Teams Admin center, Azure Admin
- Providing license for Adobe users (access to Adobe Admin).
IT Service Desk Analyst
Sixsigma Softsolutions ltd.
India
09.2020 - 08.2021
- Technical assistance via phone, email and ticketing system
- Incident management, agreed upon procedures and SLAs
- Create and maintain user documentation, Knowledge Base articles
- Coordinate hardware and software procurement, deployment
- Escalate incidents and service requests to appropriate teams
- Provide status updates and communicate with users throughout the incident resolution process.
Service Desk Executive
Indian Infoline Finance ltd.
India
11.2018 - 01.2020
- Providing support for resolution and reporting of incident and service requests
- Coordinate with back-end customers concerning their issues
- Knowledge of desktop level issues, worked on escalated tickets
- Configuring MS outlook and troubleshooting, File and Print Sharing
- Installing Motherboard drivers if required, Installations of Operating systems like windows XP, Windows 7, Windows 8 etc
- Creating local and Domain users, experience in Kaseya and Sapphire ticketing tool.
Education
POST GRADUATE DIPLOMA - Applied Network Infrastructure and System Administration
Conestoga College
04.2024
BACHELOR OF TECHNOLOGY - Electronics and Communication Engineering
Cochin University of Science and Technology
04.2017
Skills
- Knowledge in various operating systems such as Windows Server, Linux (RedHat, Ubuntu)
- Experience in managing virtual server environments including VMware, Hyper-V
- Proficiency in managing Active Directory and services such as GPO, LDAP, exchange server, security permissions
- Experience in Office 365 applications
- Expert level experiences in handling phone and online support as a Support engineer in IT
- Hands on experience in Wireshark to analyze the network traffic
- Build the Rocket Chat application on Linux server
Certification
Red Hat Certified - Enterprise Linux 7
Timeline
System Administrator
Tata Consultancy Services
09.2021 - 12.2022
IT Service Desk Analyst
Sixsigma Softsolutions ltd.
09.2020 - 08.2021
Service Desk Executive
Indian Infoline Finance ltd.
11.2018 - 01.2020
POST GRADUATE DIPLOMA - Applied Network Infrastructure and System Administration
Conestoga College
BACHELOR OF TECHNOLOGY - Electronics and Communication Engineering
Cochin University of Science and Technology
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