Romesh S H Perera
Surrey,BC
Summary
Dynamic leader with proven expertise in store operations management and operational budgeting honed at Instant Imprints. Excelled in personnel development and relationship building, driving operational excellence and sales growth. Skilled in promotional planning, achieving notable customer satisfaction and business expansion. Demonstrates strong hourly shift management and strategic insight, effectively boosting store performance.
Overview
14
14
years of professional experience
Work History
Store Manager
Instant Imprints
Burnaby, Canada
09.2021 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Planned special promotions or discounts based on market trends.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Recruited, trained and supervised new employees.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Resolved customer complaints in a timely manner.
Store Assistant Manager
Etech IT Solutions
, Sri Lanka
12.2018 - 06.2021
Travel Consultant Holidays Department
Mosafer Travel & Tourism
Doha, Qatar
07.2014 - 08.2018
Sales Supervisor
Sky Advertising
, Sri Lanka
01.2012 - 07.2014
Sales Assistant
Classic Garment (PVT) LTD
, Sri Lanka
10.2010 - 12.2011
Education
Certificate Course - Amadeus Ticketing And Reservations With Honours
Airlines International Aviation Academy(IAA)
Sri Lanka07-2013
Diploma - Airline Fares E Ticketing,Reservations,Marketing
International Airline Ticketing Academy
Sri Lanka01-2013
GCE (A) Level - Business Studies, Economics, General English, Accounts
01.2010
Skills
- Hourly shift management
- Operational budgeting
- Promotional planning
- Store Operations Management
- Personnel development
- Relationship building and management
References
Noel Perera,
Owner,
Instant Imprints,
6925 Antrim Avenue, Burnaby, BC, Canada,
Phone: 604 619 2601
email: store1005@instantimprints.com
Sports and extra curricular activities
- Represented Junior and Senior College Cricket Teams at St. Peter’s College, Colombo, Sri Lanka.
- Captained the under 15 and under 17 Cricket Teams at St. Peter’s College, Colombo, Sri Lanka.
- Member of the 2nd XI and 1st XI Cricket Teams at St. Peter’s College.
- Awarded college colors for Cricket at St. Peter’s College.
- Was a member of the Division III Cricket Team of Tamil Union Cricket Club, Colombo, Sri Lanka.
- Was a House Steward at St. Peter’s College, Colombo, Sri Lanka.
- Was a Junior and Senior Prefect at St Peter’s College, Colombo, Sri Lanka.
- Was the Deputy House Captain in the aforementioned College.
- Student Manager for Hatton National Bank, at St Peter’s College, Colombo Sri Lanka.
- Treasurer of Young Christian Student Movement at St’ Peter’s College.
Personal Information
- Date of Birth: 03/23/91
- Nationality: Sri Lankan
- Marital Status: Married
Timeline
Store Manager
Instant Imprints
09.2021 - Current
Store Assistant Manager
Etech IT Solutions
12.2018 - 06.2021
Travel Consultant Holidays Department
Mosafer Travel & Tourism
07.2014 - 08.2018
Sales Supervisor
Sky Advertising
01.2012 - 07.2014
Sales Assistant
Classic Garment (PVT) LTD
10.2010 - 12.2011
Certificate Course - Amadeus Ticketing And Reservations With Honours
Airlines International Aviation Academy(IAA)
Diploma - Airline Fares E Ticketing,Reservations,Marketing
International Airline Ticketing Academy
GCE (A) Level - Business Studies, Economics, General English, Accounts
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