Romeo Amare
San Diego
Summary
Results-driven Supervisor with 5 years of experience leading a team of 15 professionals in a fast-paced, customer-focused environment. Proven success in increasing team productivity, reducing operational costs, and consistently meeting performance goals while maintaining exceptional service standards. Skilled in coaching and developing employees, optimizing workflows, resolving complex customer issues, and using data-driven decision-making to improve operational efficiency. Recognized for building high-performing teams, improving employee engagement, and delivering measurable business results.
Overview
15
15
years of professional experience
Work History
Customer Support Specialist
Urgently Roadside
Remote
03.2025 - Current
- Resolved customer complaints using effective communication and problem-solving techniques, improving customer satisfaction.
- Maintained detailed records of customer interactions in database, facilitating improved service tracking.
- Coordinated with service providers to ensure prompt vehicle support for roadside assistance inquiries.
Auto Claims Adjuster
Farmers Insurance
Las Vegas
10.2024 - 06.2025
- Investigated and evaluated automobile insurance claims, reviewing police reports, repair estimates, photographs, and witness statements.
- Determined coverage, liability, and damages in accordance with policy provisions and state regulations.
- Negotiated claim settlements with policyholders, claimants, repair facilities, and attorneys to achieve timely, fair resolutions.
- Managed a high-volume caseload while meeting productivity, quality, and service-level expectations.
- Communicated claim status and coverage decisions to customers with professionalism and empathy.
- Coordinated with body shops, appraisers, medical providers, and vendors throughout the claims process.
- Identified potential fraud indicators and referred suspicious claims for further investigation.
- Maintained accurate claim documentation and ensured compliance with company policies and regulatory requirements.
- Resolved customer concerns and escalated complex issues when appropriate to support positive customer outcomes.
Customer Support Manager
Urgently Roadside
Remote
12.2019 - 12.2024
- Conducted regular performance evaluations to provide feedback and support development.
- Collaborated with management on strategic planning for departmental goals and initiatives.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Created new strategies for improving customer service standards within the organization.
- Trained new employees on company policies and procedures.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
Security Officer
G4S Secure Solutions
San Diego
11.2011 - 10.2019
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Monitored surveillance cameras and responded to suspicious activity.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Education
High School Diploma -
Garfield High School
San Diego, CA06-2010
Skills
- Increased company's revenue
- Delivered cost savings
- Improved efficiency
- Improved productivity
- Problem solving
- Project Management
- Strategic Planning
- Financial Literacy
- Data Analysis & Critical Thinking
- Effective Communication
- Adaptability & Flexibility
- Team Leadership & Staff Development
Timeline
Customer Support Specialist
Urgently Roadside
03.2025 - Current
Auto Claims Adjuster
Farmers Insurance
10.2024 - 06.2025
Customer Support Manager
Urgently Roadside
12.2019 - 12.2024
Security Officer
G4S Secure Solutions
11.2011 - 10.2019
High School Diploma -
Garfield High School