ROMELI VIANCA SANTOS
Scarborough,Ontario
Summary
Enthusiastic and courteous with hands-on experience in customer, food service and payment processing seeking a Flight Attendant position. Calm and patient with strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Assistant/Cleaners
Jane’s Luxury Cottages
06.2022 - 10.2022
- Reviewed arrival lists to welcome guests.
- Provided information about rooms, and areas.
- Attended to guests and answer their inquiries.
- Addressed customer complaints and escalate to the manager when needed.
- Recorded information in the logbook daily.
- Ensured compliance with health and quality standards.
- Performed cleaning duties such as cleaning counters and floors, glass, scrubbing walls, and sanitizing.
Front Line Crew Member
Jollibee
08.2020 - 06.2022
- Welcome customers, and show them the available seats.
- Take orders and explain the menu, serve food and drinks, or wrap them up for takeaways.
- Collected payments through credit card or cash and provided accurate change.
- Received phone calls for takeout orders, drive-thru and coordinated with crew bagger.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Trained new team members in cash register operation, stock procedures and customer services.
Counter Staff/Cashier
Tim Horton's
10.2019 - 02.2020
- Helped customers complete purchases and serve orders.
- Restocked and organized merchandise in front lanes.
- Worked closely with front-end staff to assist customers.
Promotions Coordinator
Axcess Media
01.2019 - 08.2019
- Helped in the advertisement, promotional, marketing, designing logos, promotional materials, and social media.
- Distributed flyers.
- Managed emails and meetings.
Customer Service Associate/Cashier
West 49
12.2016 - 08.2017
- Provided amazing customer service by greeting customers and quickly fulfilling orders and requests.
- Processed payments issued receipts and provided change.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Diploma - Flight Services - Operations & Cabin Management
Seneca College
Toronto, ON06.2021
Skills
- Ability to keep cheery countenance
- Safety demonstrations and procedures with excellent attention to details
- Food and beverage serving and preparation
- Strong communication and interpersonal skills
- Excellent listener
- Fast learner
- Friendly disposition and positive outlook
- Time management
- English and Filipino: Fluent
- Korean: Beginner
- French: Basic
- Computer knowledge
Certification
- Certified Guest Service Professional, [American Hotel & Lodging Association] - [November 01, 2019]
- Food Handler Certification - [Canadian Institute of Food & Safety] - [May 01, 2019]
Accomplishments
- Business Certificate Achievement, June 2019
- Achieved "Media Awardee Recipient", June 2019
- Won "Ontario Medal Design, 2018
Timeline
Guest Assistant/Cleaners
Jane’s Luxury Cottages
06.2022 - 10.2022
Front Line Crew Member
Jollibee
08.2020 - 06.2022
Counter Staff/Cashier
Tim Horton's
10.2019 - 02.2020
Promotions Coordinator
Axcess Media
01.2019 - 08.2019
Customer Service Associate/Cashier
West 49
12.2016 - 08.2017
Diploma - Flight Services - Operations & Cabin Management
Seneca College
- Certified Guest Service Professional, [American Hotel & Lodging Association] - [November 01, 2019]
- Food Handler Certification - [Canadian Institute of Food & Safety] - [May 01, 2019]
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