Romel Angelo Costorio
Key Holder/Back Of House Lead
Port Coquitlam,BC
Summary
Skilled Key Lead proficient in handling various store operations, resolving customer service issues and smoothly opening and closing stores. Specialized in back of house operations, inventory management, and supply management and ordering . Recently graduated with an Associates Degree of Arts with a focus on Political Science. Retail professional with 5 years of extensive experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Key Leader
Lululemon
Coquitlam, BC
09.2022 - Current
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Developed professional relationships to improve retention of key customers.
- Reviewed and analyzed key performance indicators to evaluate progress towards goals and formulate a plan for any adjustments.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Delegated tasks to employees to enhance productivity and workflow.
- Understand and adhere to company SOPs, as well as trained and coached others when needed.
- Provided leadership to team members, including planning salesfloor coverage and making decisions based on the needs of the business to maintain an efficient and effective sales team.
- Maintained and replenish supply levels of key business supplies to ensure the ongoing success of salesfloor operations.
- Placed weekly orders of shopping bags based on the sales forecast for the week.
- Enrolled a supplies tracker through Excel to ensure proper documentation of any incoming supplies and current supply levels.
- Forecasted the needs of the store and placed holds in the store budget for any upcoming supply orders.
- Documented any supply orders that affected the store's budget to ensure the store's budget tracker matched the Profit & Loss statement.
- Enrolled leadership and educators to help identify any depleted supply levels to ensure that supplies get ordered right away.
Keyholder, Back of House Lead
Herschel Supply Company
Vancouver, BC
09.2018 - 09.2022
- Utilized extensive knowledge on company policy, systems, and products to solve a variety of customer problems to ensure best possible outcome.
- Utilized cloud retail POS software to manage store operations and inventory throughout multiple locations.
- Assisted various locations throughout Vancouver to support store operations
- Submitted reports to senior management to aid in business decision-making and planning.
- Used Microsoft Office and other software tools to generate documents and other communications.
- Oversaw 5000+ units of inventory being being shipped back to the distribution warehouse.
- Oversaw 4000+ units of inventory being shipped to the store and audited the shipments for any discrepancies or variances.
- Managed the storage and documentation of 10,000+ units of inventory at the retail location and our offsite storage warehouse.
- Organized any and all inventory at these locations based on storage space, seasonality, and popularity.
- Drafted multiple SOP (Standard Operating Procedure) manuals to ensure any and all store operations being conducted are accurate and as efficient as possible.
- Ensured that equipment around the store is up to standard and would perform any necessary maintenance.
Education
Associate of Arts - Political Science
Douglas College
New Westminster, BC 01.2020 - 03.2022
High School Diploma -
Burnaby Central Secondary School
Burnaby, BC 09.2012 - 06.2017
Skills
Class 5 Drivers License
Timeline
Key Leader
Lululemon
09.2022 - Current
Associate of Arts - Political Science
Douglas College
01.2020 - 03.2022
Keyholder, Back of House Lead
Herschel Supply Company
09.2018 - 09.2022
High School Diploma -
Burnaby Central Secondary School
09.2012 - 06.2017
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