Ma. Analine Angeles
Digital Correspondent/Pre-school Teacher
Edmonton,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Digital Correspondent
Beehive- Beyond Finance (Debt Settlement)
12.2021 - Current
- Delivered reporting with 100% accuracy by checking validity of all facts presented.
- Communicated effectively with staff members of operations, finance and clients.
- Applied logic and problem-solving to solve complex financial standing of clients
- Strengthened customer relations by providing in-depth and personalized settlement updates, draft changes and loan eligibility.
Customer Service Representative
TaskUs - BPO
11.2020 - Current
- Blended - Chat, email, phone support to assist client's complains/questions regarding their wine delivery.
- Managed customer inquiries and complaints in polite and professional manner
- Developed strong rapport with clients by understanding their needs, and showing genuine concern for their feelings.
- Worked with wineries and wine distributors for availability of wine and delivery status.
Food Server
Angeles Family Catering
04.2010 - 12.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Cultivated warm relationships with regular customers.
Youth Staff Supervisor
Bahamas Paradise Cruise Line
01.2019 - 11.2020
- Supervises all Youth Development Programs.
- Maintained strict adherence to safety regulations, ensuring safe working environment for all staff and youth at all times.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Youth Staff
Bahamas Paradise Cruise Line
01.2016 - 02.2019
- Encouraged youth to develop leadership skills through group activities.
- Managed and led activities promoting growth in physical and educational areas.
- Created and planned fun activities for different age group from 3 - 17 years old and different nationalities.
- Maintained safety of youth at all times.
Preschool Teacher
Mother Goose Playschool Montessori
04.2013 - 05.2015
- .Taught science and social studies to ages 1.8 - 6 years old.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Supported the social, emotional, and academic growth of each student through consistent encouragement, guidance, and feedback.
- Collaborated effectively with fellow teachers to share best practices, resources, and ideas for continuous improvement of the curriculum
- Implemented effective classroom management techniques to maintain order while promoting creativity and exploration within the Montessori framework
Teacher Aide
Campbell Academy
05.2011 - 06.2012
- Supported student physical, mental, and social development using classroom games and activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Assisted teachers with supervision and care of group of 25 children.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery
Education
Bachelor of Science - Psychology
Trinity University of Asia
Philippines 01.2009 - 03.2013
Skills
Customer engagement
Complaint resolution
Montessori Method
Classroom management skills
Hospitality service expertise
Expertise in Excel
Rapid data entry skills
Certification
Professional Barista 101
Timeline
Professional Barista 101
07-2023
Digital Correspondent
Beehive- Beyond Finance (Debt Settlement)
12.2021 - Current
Customer Service Representative
TaskUs - BPO
11.2020 - Current
Youth Staff Supervisor
Bahamas Paradise Cruise Line
01.2019 - 11.2020
Youth Staff
Bahamas Paradise Cruise Line
01.2016 - 02.2019
Preschool Teacher
Mother Goose Playschool Montessori
04.2013 - 05.2015
Teacher Aide
Campbell Academy
05.2011 - 06.2012
Food Server
Angeles Family Catering
04.2010 - 12.2023
Bachelor of Science - Psychology
Trinity University of Asia
01.2009 - 03.2013