Romel Santos
Vancouver,Canada
Summary
Enthusiastic professional with proven ability to help close deals and manage customer accounts. Demonstrates exceptional communication and problem-solving skills while maintaining customer satisfaction. Proven track record of consistently exceeding sales targets.
Overview
7
7
years of professional experience
Work History
PORTER & SERVER ASSISTANT
Cactus Club Cafe
10.2022 - Current
- Provide excellent customer service to the customers
- Enhanced customer satisfaction by efficiently transporting luggage and promptly attending to guest requests.
- Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
- Resolved guest inquiries punctually and politely for professional customer service.
PURCHASER LEADER
Airline MRO Parts(AMP)
08.2021 - 08.2022
- In charge of authorizing quotations for routine materials
- Responsible for processing critical purchase orders Responsible for accounting for customer accounts receivables Purchase of aeronautical materials
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Reduced order processing time by streamlining purchasing processes and documentation.
MATERIALS PURCHASER
Airline MRO Parts(AMP)
02.2020 - 08.2021
- Purchase of Aeronautical Materials Negotiation with suppliers for prices of Materials Control and Management of supplier account statements In charge of authorizing invoices pending payment due to discrepancies
- Reduced order processing time by streamlining purchasing processes and documentation.
- Maintained optimal inventory levels for production needs through effective forecasting and planning.
FINANCIAL ASSISTANT
Dollarcity
08.2019 - 02.2020
- Accounting records on the SAP platform Meetings with suppliers for adjustments of tax credits or Invoices Inventory control Receipt of invoices or tax credits from suppliers Digitization of petty cashof dollar city branches in El Salvador
CALL CENTER AGENT
SYKES
03.2017 - 07.2017
- Respond promptly and respectfully to customer inquiries and questions Buy travel packages online Car services for travel packages Assist clients with credit and debit card refund issues
Education
MBA - Business (Marketing)
University of Canada West
06.2024
BBA - General Business
University of Central America Jose Simeon Canas
01.2021
Skills
- Customer Service Management
- Accounting Records Purchasing
- Sales
- Order Processing
- Project Management
- Communications Management
- Operations Management
- Cost Reduction
- Financial Analysis
- Team Collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working
References
- WALTER HENRIQUEZ, +503 6168-2218
- SALVADOR ARAUJO, +503 7742-1045
- JAY LEE, +16048322109
Timeline
PORTER & SERVER ASSISTANT
Cactus Club Cafe
10.2022 - Current
PURCHASER LEADER
Airline MRO Parts(AMP)
08.2021 - 08.2022
MATERIALS PURCHASER
Airline MRO Parts(AMP)
02.2020 - 08.2021
FINANCIAL ASSISTANT
Dollarcity
08.2019 - 02.2020
CALL CENTER AGENT
SYKES
03.2017 - 07.2017
MBA - Business (Marketing)
University of Canada West
BBA - General Business
University of Central America Jose Simeon Canas
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