Romel Casillas
Santa Clara
Summary
Dynamic IT professional specializing in cybersecurity with extensive knowledge of IT operations and troubleshooting. Proven ability to implement robust security measures that protect sensitive information and enhance organizational resilience. Committed to continuous learning to proactively address emerging threats while collaborating with cross-functional teams to drive strategic objectives and improve overall business success. Prepared to leverage skills and expertise in an entry-level IT position, contributing to the creation of a secure digital landscape.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon Delivery Driver
08.2019 - Current
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Communicated effectively with dispatch to coordinate deliveries and resolve issues.
Service Agent
Enterprise Holdings
10.2018 - 08.2019
- Pleasantly greeted customers and answered any relevant questions to better determine customers needs following dropping off the vehicle.
- Removed stains on carpeting and sprayed interior with air freshener.
- Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Vacuumed interiors of vehicles to remove dirt and debris.
Battery Service Technician
AAA Roadside Assistance
03.2015 - 09.2018
- Investigated customer complaints to identify cause of malfunctions.
- Performed lockouts (obtaining keys from locked vehicles), gas delivery, spare tire installation, jumpstart's, and escalated to tow if needed by member.
- Provided AAA Battery Service to members who encountered no start ups or other battery related issues.
- Diagnosed battery issues using specialized testing equipment and tools.
- Replaced and installed batteries in various vehicle makes and models efficiently.
- Retained accurate records of customer transactions and maintained its data integrity and privacy through out the process.
Painter
Ray Tech Professional Painting
05.2013 - 01.2014
- Painted surfaces using brushes, spray guns, and paint rollers.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
Education
H.S Diploma -
College Preparatory And Architecture Academy
06-2009
Skills
- Customer Service
- Virtualization technologies
- System performance optimization
- Application installations
- Teamwork and collaboration
- Hardware installation
- Network troubleshooting
- Troubleshooting and Diagnostics
- Network administration
- Software vulnerability scanning
- Vulnerability assessment
- System hardening
Certification
- CompTIA Secure Infrastructure Specialist (CSIS Stackable Certification) 1/2026
- CompTIA Security + - Computing Technology Industry Association 10/2025
- CompTIA Network + - Computing Technology Industry Association 1/2026
- CompTIA A+ 1201-1202 - Computing Technology Industry
- Association 07/2025
- CompTIA ITF+ - Computing Technology Industry Association 03/2025
- Google IT Support Professional Certificate - Google 04/2021
Timeline
Delivery Driver
Amazon Delivery Driver
08.2019 - Current
Service Agent
Enterprise Holdings
10.2018 - 08.2019
Battery Service Technician
AAA Roadside Assistance
03.2015 - 09.2018
Painter
Ray Tech Professional Painting
05.2013 - 01.2014
H.S Diploma -
College Preparatory And Architecture Academy