Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Romel Casillas

Santa Clara

Summary

Competent IT Professional well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously (or with a team) to troubleshoot and fix concerns.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Delivery Driver

Amazon Delivery Driver
08.2019 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Communicated effectively with dispatch to coordinate deliveries and resolve issues.

Service Agent

Enterprise Holdings
10.2018 - 08.2019
  • Pleasantly greeted customers and answered any relevant questions to better determine customers needs following dropping off the vehicle.
  • Removed stains on carpeting and sprayed interior with air freshener.
  • Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Vacuumed interiors of vehicles to remove dirt and debris.

Battery Service Technician

AAA Roadside Assistance
03.2015 - 09.2018
  • Investigated customer complaints to identify cause of malfunctions.
  • Performed lockouts (obtaining keys from locked vehicles), gas delivery, spare tire installation, jumpstart's, and escalated to tow if needed by member.
  • Provided AAA Battery Service to members who encountered no start ups or other battery related issues.
  • Diagnosed battery issues using specialized testing equipment and tools.
  • Replaced and installed batteries in various vehicle makes and models efficiently.
  • Retained accurate records of customer transactions and maintained its data integrity and privacy through out the process.

Painter

Ray Tech Professional Painting
05.2013 - 01.2014
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Protected surfaces from damage and spills by using drop cloths prior to and during painting.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
  • Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
  • Painted indoor areas such as hallways, bathrooms, and lobbies.
  • Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.

Education

H.S Diploma -

College Preparatory And Architecture Academy
06-2009

Skills

  • Customer Service
  • Virtualization technologies
  • Network maintenance
  • System performance optimization
  • Application installations
  • Teamwork and collaboration
  • Hardware installation
  • Security patching

Certification

  • CompTIA A+ 1201-1202 - Computing Technology Industry Association 07/2025
  • CompTIA ITF+ - Computing Technology Industry Association 03/2025
  • Google IT Support Professional Certificate - Google 04/2021

Timeline

Delivery Driver

Amazon Delivery Driver
08.2019 - Current

Service Agent

Enterprise Holdings
10.2018 - 08.2019

Battery Service Technician

AAA Roadside Assistance
03.2015 - 09.2018

Painter

Ray Tech Professional Painting
05.2013 - 01.2014

H.S Diploma -

College Preparatory And Architecture Academy

Similar Profiles

CREATE PROFILE
Romel Casillas