Romario Alberto Vivanco Soto
Vancouver ,BC
Summary
Versatile and results-driven professional with extensive experience in customer service and sales in problem resolution and active listening, enhancing customer loyalty and repeat business. Demonstrated proficiency in critical thinking and product knowledge, significantly contributing to team success and operational efficiency. Talented Server bringing skills in order management and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
8
8
years of professional experience
Work History
Customer Service Representative and Sales
Teleperformance Peru- AT&T
04.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
Cracker Barrell Old Country Store
01.2023 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Customer Service- Line Cook
Roaming Roaster
03.2022 - 11.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
Line Cook-Grill Man
Burton's Grill And Bar
05.2022 - 10.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Legal Assistant
AV Y F ASOCIADOS S.A.C - HELADOS SABORATTI
02.2020 - 12.2021
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Enabled successful case outcomes by accurately compiling and organizing evidence and supporting documentation.
Legal Assistant
Eduardo Mendieta Legal Consultant
01.2019 - 01.2020
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
Teacher's Assistant
I.E. 0096 ENRIQUE PALACIOS MENDIBURU
07.2017 - 08.2018
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Graded assignments and reported individual progress to teacher.
Assistant Manager
INGEAS SOTO
07.2016 - 06.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Northern Virginia Community College
Virginia, US 01.2022 - 12 2023
Bachelor of Law - Law Studies
Alas Peruanas University
Lima, Peru11.2021
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Problem Resolution
Call Center Operations
Documentation
Product Sales
Coordination
Customer Relations
Sales closing
Product Knowledge
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Customer Service Representative and Sales
Teleperformance Peru- AT&T
04.2024 - 08.2024
Server
Cracker Barrell Old Country Store
01.2023 - 02.2024
Line Cook-Grill Man
Burton's Grill And Bar
05.2022 - 10.2022
Customer Service- Line Cook
Roaming Roaster
03.2022 - 11.2022
Northern Virginia Community College
01.2022 - 12 2023
Legal Assistant
AV Y F ASOCIADOS S.A.C - HELADOS SABORATTI
02.2020 - 12.2021
Legal Assistant
Eduardo Mendieta Legal Consultant
01.2019 - 01.2020
Teacher's Assistant
I.E. 0096 ENRIQUE PALACIOS MENDIBURU
07.2017 - 08.2018
Assistant Manager
INGEAS SOTO
07.2016 - 06.2017
Bachelor of Law - Law Studies
Alas Peruanas University
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