Romaria Gonsalves
Burnaby
Summary
Passionate Teaching Assistant offering 3-year background working with students at elementary and middle school levels. Skilled in assisting teachers with classroom functions, lesson planning, and individual and group instruction. Talented in using various strategies to model positive behavior and maintain classroom discipline.
Goal-oriented teacher offers support to students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Right Price Auto Sales Ltd
02.2024 - Current
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner
- Provide accurate information about products and services
- Resolve customer issues and complaints with patience and empathy
- Maintain customer records by updating account information
- Escalate unresolved issues to the appropriate departments when necessary
Customer Service Representative
Bassein Catholic Co-op Bank
03.2021 - 09.2023
- Served as the first point of contact for retail banking clients, assisting with account services, loan applications, and transaction inquiries.
- Promoted bank products include fixed deposits, savings plans, and loan services, resulting in a 20% increase in customer transactions.
OmniClass Teacher
St. Francis De Sales School
06.2019 - 03.2020
- Administered formal and informal educational assessments, recording findings appropriately.
- Attended regular teacher training to continue professional development.
- Initiated a creative instruction program that was acknowledged by parents as well as colleagues.
- Identified children showing signs of emotional, developmental, and health-related problems, and discussed them with supervisors, parents and guardians, and child development specialists.
- Taught subjects like English, Social Studies, Mathematics, Science.
- Provided a variety of materials and resources for children to explore and manipulate.
- Prepared progress reports tracking students' progress.
- Received certificate of appreciation for contribution to school activities.
- Incorporated differentiated instruction techniques to accommodate diverse learning styles and needs.
- Boosted classroom morale with positive reinforcement and recognition of achievements.
Assistant Teacher
Holy Cross High School
06.2018 - 01.2019
- Supported lead teacher in carrying out daily lessons.
- Monitored children and continually modeled good decision-making.
- Partnered with teaching staff to achieve learning goals and engagement.
- Promoted healthy and engaging early childhood learning environment through clean and risk-free room arrangements.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Monitored and reported student progress and development, offering mentoring as needed.
- Assisted in implementation of new learning tools, systems and materials.
Assistant Teacher
National English High School
02.2019 - 05.2019
- Supported lead teacher in carrying out daily lessons.
- Monitored children and continually modeled good decision-making.
- Partnered with teaching staff to achieve learning goals and engagement.
- Promoted healthy and engaging early childhood learning environment through clean and risk-free room arrangements.
Education
Master of Commerce - Business & Management
University of Mumbai
05.2020
Bachelor of Education -
University of Mumbai
05.2018
Bachelor of Commerce -
University of Mumbai
05.2016
Skills
- Problem solving
- Time management
- Effective communication
- Customer relationship management
- Attention to detail
- Deadline oriented
- Collaborative teamwork
- Classroom management
- Classroom support
- Student tutoring
- Student engagement
- Helping students with special needs
- Classroom preparation and maintenance
- Strong Communication & Interpersonal Skills
- Problem-Solving & Conflict Resolution
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Microsoft Excel
Websites
Languages
English
Full Professional
Certification
- Emergency First Aid with CPR Level C - Course in Vancouver BC Canada
- Omni Software Certified, Wipro IT Corporation, Mumbai, Maharashtra, India
- Flexcube Training Certification, Mumbai, Mumbai, Maharashtra, India
Timeline
Customer Service Representative
Right Price Auto Sales Ltd
02.2024 - Current
Customer Service Representative
Bassein Catholic Co-op Bank
03.2021 - 09.2023
OmniClass Teacher
St. Francis De Sales School
06.2019 - 03.2020
Assistant Teacher
National English High School
02.2019 - 05.2019
Assistant Teacher
Holy Cross High School
06.2018 - 01.2019
Bachelor of Education -
University of Mumbai
Bachelor of Commerce -
University of Mumbai
Master of Commerce - Business & Management
University of Mumbai
Volunteer Experience
- Sunday School Teacher, Vancouver, Volunteered to teach and mentor children in faith-based lessons, organized interactive activities, and supported their spiritual and personal growth in a nurturing environment.
- Yoga Enthusiast & Volunteer, Vancouver, Led and participated in community yoga sessions focused on mindfulness, flexibility, and overall well-being. Promoted stress relief and healthy living through guided practice and wellness support.