Roman Winkler
Calgary,AB
Summary
Highly motivated and conscious professional, quick learner, determined to work on himself to grow and create the best environment possible for others to grow around him by using great social skills, high level of presence, hard work, compassion, wide perception and positive attitude at all times.
Overview
15
15
years of professional experience
Work History
Scheduler
Alberta health Services
Calgary, AB
10.2019 - Current
- Provided vital support to multiple programs within the Calgary Zone.
- Completed complex and often urgent staff scheduling tasks within short timelines while paying attention to detail.
- Adapted to frequent interruptions and by shifting priorities as ensured that employees were scheduled appropriately.
- Proactively identified process improvements
- Ensured employee pay data was captured in accordance with AHS policies, procedures, and collective agreement provisions.
- Ensured his technical and interpersonal communication skills enabled to provide outstanding customer service to valued clients and helped with training and orientation of new staff.
- Key responsibilities included filling pre-booked and immediate shifts that resulted from staff vacation, leave of absence, illness and education leave, anticipating staffing needs and informing managers of shifts that required further attention, entering data for payroll, providing scheduling reports, detailing records and compiling/providing statistical information.
Cleaning Supervisor
Ark Restoration (2015) Inc.
Calgary, AB
03.2016 - 06.2019
- Managed highly effective team of 6-8 employees.
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
- Wrote scopes, requirements
- Delivered an exceptional level of service to each customer by listening to concerns and answering question for sales, marketing, invoicing
- Inspected sites or facilities to ensure established safety and cleanliness standards are met
- Hired and trained cleaning staff
- In charge of preparing budget, estimating costs and keeping financial records
Water Technician
Ark Restoration (2015) Inc.
Calgary, AB
03.2016 - 06.2019
- Provided restoration services for structures that have been damaged by fire, mold, water, and weather.
- Verified moisture presence and sprayed and fogged upholstery, carpets, and accessories with fabric conditioners and protectors.
- Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Requisitioned supplies and equipment for cleaning and maintenance functions.
- Cleaned carpet, upholstery and draperies to remove effects of smoke and water damage.
Delivery Truck Driver
Paradise Truck & Trailer Repairs Inc.
Calgary, AB
02.2015 - 10.2015
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Coordinated accurate paperwork and collected payments from customers to meet financial objectives.
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
- Observed all driving regulations and safety procedures
- Conducted vehicle inspections prior to and after every trip
- Maintained safe driving habits to protect property and general public on roadways.
Production Planner
Honeywell Aerospace Olomouc Ltd.
Olomouc, Czech Republic
04.2011 - 06.2014
- Created production schedules by considering deadlines for customer orders and sales forecasting
- Collaborated with end-users on lead times and desired schedules of materials
- Checked the exception messages and ensured their minimal occurrence
- Updated master data in SAP
- Cooperated with the Supervisor-Product Line on the capacity plan
- Cooperated with the Sales Department on planning of the pull-ins and push-outs from the customers
- Run clear to build analysis and release Work Orders without shortages per the start/finish dates in SAP
- Oversaw workload versus inventory base to estimate maximum capacity and to present inefficiencies
- Compiled data on spreadsheets to devise forecasts for production planning by gathering input from production staff and leaders.
- Developed production procedures by evaluating workflow, devising targeted plans and creating customer order schedules aligned with available materials and resources.
- Led and proactively participated at daily, weekly and monthly meetings
Claims Administrator
EXL Service
Olomouc, Czech Republic
11.2010 - 04.2011
- Delivered exceptional customer service to all clients by effectively communicating information and actively listening to concerns.
- Entered the claims into the system
- Processed the claims
- Requested additional documents
- Participated at meetings and calls with customers
Material Handler
Staffline
Milton Keynes, England
07.2009 - 09.2010
- Loaded completed orders on pallets according to delivery numbers.
- Coordinated incoming and outgoing shipments and placement of materials to facilitate movement in accordance with scheduling requirements.
- Tracked movements with hand-held scanners and daily production sheets to keep records accurate.
- Organized warehouse inventory in an effective and efficient manner.
- Palletized boxes for easy movement and shipment.
Education
High School Diploma -
Grammar School Unicov
Czech Republic2005
Skills
- Team player
- Excellent in connecting with people
- Quickly adaptable to change of environment
- Eager to learn
- Great at overcoming obstacles
- Great at embracing hardship
- Bilingual
- Great Customer Service
- Experienced at working with SAP, ESP, ASC
- Very Good with Microsoft Office
Languages (other than English)
Czech
Native/ Bilingual
Timeline
Scheduler
Alberta health Services
10.2019 - Current
Cleaning Supervisor
Ark Restoration (2015) Inc.
03.2016 - 06.2019
Water Technician
Ark Restoration (2015) Inc.
03.2016 - 06.2019
Delivery Truck Driver
Paradise Truck & Trailer Repairs Inc.
02.2015 - 10.2015
Production Planner
Honeywell Aerospace Olomouc Ltd.
04.2011 - 06.2014
Claims Administrator
EXL Service
11.2010 - 04.2011
Material Handler
Staffline
07.2009 - 09.2010
High School Diploma -
Grammar School Unicov