Romanpreet Romanpreet

• Educated customers regarding regular maintenance protocols to preserve vehicle condition.
• Developed estimates by costing materials, supplies, and labor.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Suggested add-on services that would be helpful to customers and improve bottom line.

• Handling customer calls regarding appointment cycle and ensuring all service appointments are scheduled when due

• Review unconfirmed appointments in the system and contact customers to confirm several days prior to the scheduled appointment date

• Offer alternative dates and/or times and book new appointments into the system when the customer is unavailable for a scheduled appointment

• Monitor incoming e-mail appointments and book as necessary

• Conduct follow-ups with service customers shortly after their service or repair, along with determining and documenting the quality of their visit

• Report all and any customer complaints to Service Manager

• Produce and host show to encourage, aware and recognize youth.
• Interview show guests and moderate discussions.
• Delivered exceptional programming to audience members by always researching events, guests, and programs thoroughly.
• Collect local, national and international news through interviews, investigation and observation.
• Attend various event and report it on TV.
• Host Live on Locations and other shows when required.
• Made promotional appearances at public events.

• Receive and log new vehicle deliveries in dealership system
• Manage automotive dealership clerical duties, including filing paperwork creating protocols for team members that drive efficiency
• Computerized office activities, maintained customer communications, and tracked records through delivery.
• Direct incoming calls and customer complaints to appropriate person in timely and professional manner
• Perform cash out for day and maintain appropriate logs for smooth functioning of dealership.

• Found appropriate stories and ideas for programming to engage target audiences and hook advertisers.
• Contributes ideas for program content; participates in preparation of program objectives and directs live radio program team in studio
• Organizes participation of interviewees, creative contributors and other participants, develops background, introduction, and line of questioning, conducts or arranges for any necessary research, and ensures briefing of hosts
• Creates content for digital social platforms as required and Maintains contact files
• Select, edit and mix, or direct editing and mixing of audio and/or visual elements
• Perform other production or administrative tasks associated with smooth functioning of newsroom, program unit and station
• Design and run radio contests
• Gather information, write and do live traffic, weather and news bulletins on radio
• Prepare and host Live on Location at various location across lower mainland
• Supervised breaking news coverage and determined priority for stories within each broadcast.

• Proactively engage guests and look for ways to support and assist that will ensure every guest has remarkable travel experience at YVR
• Took ownership of customer issues and followed problems through to resolution.
• Support all aspects of passenger journey at YVR including arrivals, departures and connections processes; welcoming guests in friendly and authentic manner and advising guests of appropriate airport process when arriving or connecting
• Provide support and assistance for people with disability
• Assist Airport Operations team with wayfinding and facilitating efficient flow of guests at direction of Supervisors, Terminal Duty Officers and/or Airport Operations Managers

• Created welcoming and comfortable environment for guests.
• Greeted and acknowledged all residents and announced/sign in all guests and contractors/vendors
• Provided resident services such as package and dry cleaning acceptance and retrieval, transportation options, restaurant reservations, and any additional requests upon demand
• Completed daily shift reports giving time-stamped overview of what went on during shifts, as well as inventory log
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

• Operate radio board for outdoor radio events.
• Plan coverage needs and organized services to support incoming special events.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Overlook proper functioning of events.

• Assisted chefs with ingredients preparation in support of recipes designed by head chef.
• Assisted with menu development and planning.
• Worked closely with front-of-house staff to facilitate excellent customer service.
• Signed for deliveries, checked items into inventory and stocked goods into proper locations.