Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Romanpreet Khinda

Etobicoke,Canada

Summary

Dynamic professional with extensive experience in client management and cash handling at Plaza Premium Lounge. Demonstrated ability to enhance operational efficiency and effectively resolve issues. Business Management graduate with strong analytical skills and a solid foundation in accounting principles. Seeking to leverage expertise in bookkeeping to contribute to organizational success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Senior Guest Service Agent

Plaza Premium Lounge
Mississauga, Canada
02.2024 - Current
  • Register and Check-in guests, ensuring smooth operations at Lounge entrances and exits
  • Reconciled cash and credit card settlement reports with collected vouchers, and daily POS reports.
  • Verified the accuracy of financial records by matching transactions with point-of-sale data.
  • Maintained precise documentation through diligent review of daily sales activities. Identified inconsistencies in financial reporting through detailed analysis, and generated an actual daily passenger report.

Lounge Assistant

Plaza Premium Lounge
Mississauga, Canada
12.2022 - 02.2024
  • Complete daily side work and perform opening and closing duties without any failure.
  • Help to facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Organize, stock, clean and sanitize the establishment’s front lobby during shifts to maintain a welcoming appearance.
  • Smart Serve Certified to serve at the Bar, depending on shift’s need.

Cashier

Indian Punjabi Bazaar
Brampton, Canada
05.2022 - 06.2022
  • Addressed customer concerns and answered inquiries about store policies.
  • Provided friendly service to enhance client loyalty and increase ad sales.
  • Collaborated with shift manager to resolve issues and improve customer satisfaction.
  • Portioned and packed buffet orders efficiently to meet demand.
  • Responsible for cash handling, inventory track and shipment.

Education

Diploma - Business Management

Humber College
Etobicoke, ON
08.2023

High School Diploma -

State Public School
Punjab, India
05-2021

Skills

  • Employee training
  • Profitability and sales
  • Client management strategies
  • Safety protocols
  • Policy execution
  • Detail orientation
  • Cash management

Certification

  • Food safety and handling
  • Smart serve
  • Dispatch and brokerage

Timeline

Senior Guest Service Agent

Plaza Premium Lounge
02.2024 - Current

Lounge Assistant

Plaza Premium Lounge
12.2022 - 02.2024

Cashier

Indian Punjabi Bazaar
05.2022 - 06.2022

Diploma - Business Management

Humber College

High School Diploma -

State Public School

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Romanpreet Khinda