ROMANNA BILSKA
Summary
Results-driven operations professional with 5+ years of experience in vendor management and customer service. Skilled in coordinating workflows, managing contracts, and supporting efficient business operations.
Overview
5
5
years of professional experience
Work History
Senior Concierge specialist / Field service engineer
Thermo Fisher
07.2023 - 02.2025
- Conducted inventory control of over 600 units a year including asset tagging.
- Process purchase orders, review invoices for accuracy, and submit them for payment.
- Oversaw procurement contracts, service agreements, and vendor negotiations, aligning terms with financial goals and company policies.
- Scheduled and coordinated engineer visits and vendor for installations, repair, preventative maintenance.
- Communicated effectively across teams and with external vendors, demonstrating strong written and verbal communication skills in resolving invoice and equipment return issues.
Service Specialist
Perkin Elmer
02.2023 - 07.2023
- Demonstrate (CMMS) proficiency, to support Amgen laboratory awareness and interpersonal skills updates to equipment work order records.
- Strong relationship management skills, collaborating with vendors, service providers, and internal teams to ensure seamless operations and high-quality service delivery.
- Handled all customers interactions with the highest level and professionalism, accommodating special requests whenever possible.
- Update the customers regarding status of requests.
- Scheduling and meeting and escort vendors.
- Operations so guests receive their food as quickly and accurately as possible.
Guest Service representative
MT Seymour
11.2022 - 01.2023
- Sold, refunded, and voided different types of passes and tickets of the company.
- Gained in depth knowledge of the products and services Mt Seymour offer, and effectively sell, and answer inquiries regarding them, via face-to-face interactions.
- Accurate processing of debit & credit card transactions.
- Mt Seymour staff to ensure all information provided to guests is up to date, correct, and clearly communicated.
- Maintained a positive, empathetic, and professional attitude toward customers at all times.
Sales support
Intent Solutions Group
06.2020 - 07.2022
- Helping to broad range of clients, using different types of platform and social media.
- Supported Open Exchange projects for top international investment banks, ensuring seamless delivery of online webinars, virtual conferences, and live streaming events.
- Conducted and facilitated webinars and live-stream sessions, managing technical setup and smooth execution for global audiences.
- Provided real-time troubleshooting and client assistance during conferences to resolve technical issues quickly and minimize disruptions.
- Maintained a positive, empathetic, and professional attitude toward clients, strengthening relationships and ensuring an excellent customer experience.
- Responded promptly to client inquiries via email and phone, addressing and resolving concerns efficiently, and escalating complex cases when necessary.
- Led the in-house English-Speaking Club and mentored colleagues to improve their communication and language skills.
Education
Bachelor’s Degree - Hospitality Management
Lviv Institute of Economy and Tourism
06.2018
Certificate - Lead Generation Foundations
LinkedIN Learning
08.2022
Skills
- Google Workspace
- Microsoft Office
- Word
- Excel
- Power Point
- Google sheet
- Google Doc
- Outlook
- OBS
- Knovio
Languages
English
Ukrainian
Timeline
Senior Concierge specialist / Field service engineer
Thermo Fisher
07.2023 - 02.2025
Service Specialist
Perkin Elmer
02.2023 - 07.2023
Guest Service representative
MT Seymour
11.2022 - 01.2023
Sales support
Intent Solutions Group
06.2020 - 07.2022
Certificate - Lead Generation Foundations
LinkedIN Learning
Bachelor’s Degree - Hospitality Management
Lviv Institute of Economy and Tourism
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