Romana Afroz Ankhi
Scarborough,Canada
Summary
Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Overview
7
7
years of professional experience
Work History
Care Coordinator
CBI Health
07.2024 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Schedule & Call management
Client' Account Specialist
Odin Protection
04.2024 - 05.2024
- Communicate with customers regarding venue, and sparks
- Scheduling the security guards
- Building customer connection with the company
- Incident handling and reporting
Cashier & Post Office Clerk
Shoppers Drug Mart
10.2023 - 03.2024
- Call Center Management
- Provided assistant to post office; dispensed orders & received shipments
- Streamlined checkout process; reduced waiting times
- Maintained balanced cash drawer
- Assisted customers with inquiries
- Resolved 100+ customer complaints per day
Assignment Coordinator
ParaMed Home Health Care
01.2022 - 03.2024
- Streamlined assignment processes by implementing an efficient tracking system, reducing turnaround time for projects.
- Contributed to company-wide initiatives aimed at strengthening internal processes and promoting continuous improvement efforts.
Cashier & Salesfloor Associate
Walmart
01.2021 - 03.2022
- Maintained cash drawer, assisted customers
- Maintained inventories count and stocking in shelves
Customer Service Team Lead
Booster Juice
11.2020 - 02.2021
- Handled cash transactions & addressed customers' inquiries
Customer Service Representative
Domino's Pizza
09.2020 - 12.2020
- Call Management
- Addressed concerns for 200+ customers per day
- Streamlined call center processes; reduced wait times
- Resolved customer complaints
- Maintained positive work environment for team
- Assisted customers in navigating company website and placing online orders
Exam Invigilator
British Council
01.2019 - 08.2020
- Carry out admin work before exam starts
- Conduct through check-in on candidates
- Ensure invigilation and security of exam papers
- Resolved customer complaints
- Ensure exam performance monitoring standards
- Participate in workshops led by Exam Manager or Administrator
Lecturer, English
Capital College
05.2018 - 08.2020
- Carry out lesson plan and classroom activities
- Conduct English grammar and English literature classes
- Exam invigilation and security of exam papers
- Resolved learners' concerns and complaints
- Ensure class participation and assist in performance standards
- Participate in workshops led by College Administrator
Assistant Teacher
Mirpur International Tutorial
01.2018 - 05.2020
- Carry out classroom activities
- Conduct English grammar, English literature, and Math classes
- Exam invigilation and security of exam papers
- Resolved learners' concerns and complaints
- Ensure class participation and assist in performance standards
- Participate in workshops led by School Administrator
Education
Master of Education (MEd) -
Lakehead University
Thunder Bay, ON12.2021
Master of Arts - Teaching English To Speakers of Other Languages
BRAC University
Bangladesh12-2019
BA (Honors) - English
BRAC University
12.2018
A LEVEL -
Darland International School
01.2014
O LEVEL -
Cherry Blossoms International School
01.2012
Skills
- Organizational Skills
- Documentation
- Case Management
- Multidisciplinary team collaboration
Languages
English
Full Professional
Bengali
Native or Bilingual
Timeline
Care Coordinator
CBI Health
07.2024 - Current
Client' Account Specialist
Odin Protection
04.2024 - 05.2024
Cashier & Post Office Clerk
Shoppers Drug Mart
10.2023 - 03.2024
Assignment Coordinator
ParaMed Home Health Care
01.2022 - 03.2024
Cashier & Salesfloor Associate
Walmart
01.2021 - 03.2022
Customer Service Team Lead
Booster Juice
11.2020 - 02.2021
Customer Service Representative
Domino's Pizza
09.2020 - 12.2020
Exam Invigilator
British Council
01.2019 - 08.2020
Lecturer, English
Capital College
05.2018 - 08.2020
Assistant Teacher
Mirpur International Tutorial
01.2018 - 05.2020
BA (Honors) - English
BRAC University
A LEVEL -
Darland International School
O LEVEL -
Cherry Blossoms International School
Master of Education (MEd) -
Lakehead University
Master of Arts - Teaching English To Speakers of Other Languages
BRAC University
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