Romana Afroz Ankhi
Scarborough,Canada
Summary
Detail-oriented clerk with proven history of streamlining processes and delivering valuable administrative support. Provides accurate and thorough production paperwork. Prioritizes deadline adherence with timely responses to complex production concerns.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assignment Coordinator (Administrative Assistant)
ParaMed Home Health Care
Toronto, ON
02.2024 - Current
- Streamlined assignment processes by implementing an efficient tracking system, reducing turnaround time for projects.
- Improved team productivity by coordinating tasks and schedules effectively, ensuring timely completion of assignments.
- Enhanced communication with clients through regular updates on project status, resulting in increased customer satisfaction.
- Collaborated with cross-functional teams to ensure seamless execution of projects, contributing to overall operational efficiency.
- Resolved conflicts within the team by mediating discussions and facilitating resolutions, fostering a positive work environment.
Assignment Coordinator (Administrative)
Paramed Home Health
01.2022 - 01.2024
- Streamlined assignment processes by implementing an efficient tracking system, reducing turnaround time for projects.
- Improved team productivity by coordinating tasks and schedules effectively, ensuring timely completion of assignments.
- Comprehensively document customer issues to management
- Collaborated with cross-functional teams to ensure seamless execution of projects, contributing to overall operational efficiency.
Cashier & Salesfloor Associate
Walmart
Thunder Bay, ON
01.2021 - 03.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Customer Service Team Lead
Booster Juice
Thunder Bay, ON
11.2020 - 02.2021
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Customer Service Representative
Domino's Pizza
Thunder Bay, ON
09.2020 - 12.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Master of Education (MEd) -
Lakehead University
Thunder Bay, ONMA TESOL -
BRAC University
BA (Honors) in English -
BRAC University
A LEVEL -
Darland International School and College
01.2014
O LEVEL -
Cherry Blossoms International School
01.2012
Skills
- Assigning articles
- Meeting facilitation
- Deadline-oriented
- Research experience
- Written Communication
- Production Scheduling
- Interpersonal Communication
- Problem-solving aptitude
- File Maintenance
- Presentation Skills
- Active Listening
- Teamwork and Collaboration
Certification
IELTS, Overall Band Score 6.5, General Training, 03/12/22
References
- Md Abid Hossain (Husband), 24-144 Academy Drive, Thunder Bay, ON, P7B5J2, abid.tex031@yahoo.com, +1 8077085910
- Snigdha Pervin (Friend in Canada), 572 Fireweed Ct, Thunder Bay, ON, P7G0A4, pervinsnigdha@gmail.com, +1 8076335361
Extracurricular Activities
Wrote several fictions which had been published in an online newspaper. Performed in several stage dramas at BRAC University. Performed poem recitation on programs at School, College, and Universities.
Languages
English
Full Professional
Bengali
Native or Bilingual
Timeline
Assignment Coordinator (Administrative Assistant)
ParaMed Home Health Care
02.2024 - Current
Assignment Coordinator (Administrative)
Paramed Home Health
01.2022 - 01.2024
Cashier & Salesfloor Associate
Walmart
01.2021 - 03.2022
Customer Service Team Lead
Booster Juice
11.2020 - 02.2021
Customer Service Representative
Domino's Pizza
09.2020 - 12.2020
Master of Education (MEd) -
Lakehead University
MA TESOL -
BRAC University
BA (Honors) in English -
BRAC University
A LEVEL -
Darland International School and College
O LEVEL -
Cherry Blossoms International School