Roman Spencer
Covina,CA
Summary
Dynamic leader with a proven track record at Smart & Final Extra, adept in effective leadership and Excel expertise. Spearheaded initiatives to enhance customer satisfaction and streamline operations, achieving significant improvements in team productivity and performance metrics. Excelled in staff development and analytical thinking, fostering strong customer relationships and a compliant, efficient workplace.
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
9
9
years of professional experience
Work History
Person In Charge
Smart & Final Extra
07.2021 - Current
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Set overall vision and provided team leadership.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Worked with management team to implement proper division of responsibilities.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Line Cook
McDonald's
06.2016 - 07.2021
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Education
Associate of Science - Biology
Citrus College
Glendora, CA07.2026
Skills
- Effective leadership
- Staff development
- Team management
- Attention to detail
- Analytical thinking
- Public speaking
- Conflict resolution
- Customer service
- Excel experience
- Relationship building
Smart & Final Cashier of the Year 2022
Award recieved for outstanding service and customer satisfaction displayed via survey
Languages
Spanish
Limited Working
Timeline
Person In Charge
Smart & Final Extra
07.2021 - Current
Line Cook
McDonald's
06.2016 - 07.2021
Associate of Science - Biology
Citrus College
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