Summary
Overview
Work History
Education
Skills
Core Competences
Availability
Disclaimer
References
Timeline
Generic

Roman Pradhan

Scarborough,Ontario

Summary

Attentive, Honest, and Hardworking person actively seeking a Full-Time position to seize new opportunities and approach them with utmost enthusiasm and diligence. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Front Office Manager

Hotel Verandah
Nepal
12.2022 - 06.2023
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
  • Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
  • Coordinated with other departments to ensure smooth running of the entire hotel operation.
  • Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
  • Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
  • Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
  • Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
  • Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
  • Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
  • Updated knowledge about current industry trends through research or attending professional development courses.
  • Established strong relationships with corporate clients in order to foster repeat business opportunities.

Front Office Executive

Hotel Verandah
Nepal, Nepal
12.2021 - 12.2022
  • Greeted customers, answered inquiries and directed them to the appropriate department.
  • Provided customer service support to clients over the phone and in person.
  • Organized incoming mail and distributed it accordingly.
  • Maintained a clean reception area by tidying up furniture, magazines, and other items.
  • Ordered office supplies as needed to ensure adequate stock levels were maintained at all times.
  • Provided administrative support including photocopying, scanning documents, faxing.
  • Supported other departments with tasks as assigned by supervisors or managers.
  • Performed basic bookkeeping duties such as issuing invoices, tracking payments received.
  • Managed customer complaints and rectified issues to complete satisfaction.

Front Office Associate

Hotel Verandah
Nepal, Nepal
12.2019 - 12.2021
  • Greeted customers upon arrival and provided them with outstanding customer service.
  • Assisted guests with check-in, check-out, and room reservations.
  • Answered incoming calls and inquiries from potential guests in a professional manner.
  • Provided information about the hotel's facilities, services, and nearby attractions to guests.
  • Handled cash payments for guest transactions accurately and efficiently.
  • Processed credit card payments using point of sale systems.
  • Performed daily audits of front desk operations and ensured accuracy of financial records.
  • Maintained an organized front office area by restocking supplies as needed.
  • Ensured compliance with all company policies and procedures related to guest services.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Coordinated transportation services for guests when requested.
  • Trained new hires on proper use of computer systems and other front office equipment.
  • Developed relationships with local businesses for potential marketing opportunities.
  • Updated guest profiles in the computer system regularly to ensure accurate records are kept.
  • Verified identification documents from guests before issuing keys or access cards.

Education

Higher Secondary Schooling - Business

Koshi Saint James
Nepal
12.2021

Diploma in Hotel Management - Hospitality And Tourism Management

Skill Campus
Nepal
12.2019

One-year Internship Training Program in (Hilton Haikou Melian) Haikou, China. -

12.2019

Skills

  • Greeting Guests
  • Policy Enforcement
  • Team Collaboration
  • Staff Development
  • Office Supplies Inventory Management
  • Administrative Writing
  • Administrative Skills
  • Researching Skills
  • Business Development
  • Front Desk Management
  • Customer Assistance And Interaction
  • Office Meetings
  • Office Correspondence
  • Customer Service
  • Exceptional Customer Support
  • Performance Improvements
  • Effective Planning
  • Guest Satisfaction

Core Competences

Customer Service, Inventory Management, Cash Handling, and Food Preparation, Microsoft Office, Cash Register, IDS, POS, Communication, Customer Service, Teamwork, Team Management

Availability

  • Monday: All Day
  • Tuesday: All Day
  • Wednesday: All Day
  • Thursday: All Day
  • Friday: All Day
  • Saturday: All Day
  • Sunday: All Day

Disclaimer

I hereby declare that the information I have provided is true and accurate to the best of my knowledge.

References

References available upon request.

Timeline

Front Office Manager

Hotel Verandah
12.2022 - 06.2023

Front Office Executive

Hotel Verandah
12.2021 - 12.2022

Front Office Associate

Hotel Verandah
12.2019 - 12.2021

Higher Secondary Schooling - Business

Koshi Saint James

Diploma in Hotel Management - Hospitality And Tourism Management

Skill Campus

One-year Internship Training Program in (Hilton Haikou Melian) Haikou, China. -

Similar Profiles

CREATE PROFILE
Roman Pradhan