Roman Ozeta
FPO
Summary
Dynamic and self-motivated professional with a strong work ethic, honed at the Marine Corps. Proven expertise in customer service and problem-solving, enhancing satisfaction and efficiency. Recognized for exceptional teamwork and communication skills, consistently fostering positive relationships and driving operational success in fast-paced environments. Adaptable and detail-oriented, committed to continual improvement.
Overview
9
9
years of professional experience
Work History
Marine Corps
Marine Corps
08.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Coffee Shop Worker
Kay Rico Coffee
02.2019 - 05.2020
- Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
- Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
- Handled customer complaints professionally and efficiently, resolving issues swiftly to maintain overall satisfaction levels.
- Collaborated with team members to optimize workflow efficiency, resulting in reduced wait times for customers.
- Trained new employees on proper procedures, equipment usage, and company policies to ensure smooth integration into the team.
- Adapted quickly to new software systems and technologies introduced by the company, ensuring seamless integration into daily operations.
- Boosted sales through upselling techniques and suggesting additional menu items based on customer preferences.
- Implemented creative promotional strategies that increased brand awareness within the local community and boosted foot traffic.
Food Runner
Upper Deck Ale and Sports Grille
01.2017 - 05.2018
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
Education
High School Diploma -
Hallandale High School
Hallandale, FLorida06-2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Critical thinking
- Computer skills
Timeline
Marine Corps
Marine Corps
08.2020 - Current
Coffee Shop Worker
Kay Rico Coffee
02.2019 - 05.2020
Food Runner
Upper Deck Ale and Sports Grille
01.2017 - 05.2018
High School Diploma -
Hallandale High School
Similar Profiles
John McGriffJohn McGriff
Supervisory Supply Management Specialist GS-12 at Marine Corps Installation Pacific-Marine CorpsSupervisory Supply Management Specialist GS-12 at Marine Corps Installation Pacific-Marine Corps
Amber ChristophersonAmber Christopherson
Director of Food, Hospitality and Commercial Recreation at United States Marine Corps, Marine Corps Community ServicesDirector of Food, Hospitality and Commercial Recreation at United States Marine Corps, Marine Corps Community Services
ALLEN ELISARAALLEN ELISARA
Postal Operations Manager at United States Marine Corps, Marine CorpsPostal Operations Manager at United States Marine Corps, Marine Corps
James RockJames Rock
Office and Retail Store Administrator at Consolidated Material Service Center, Marine Corps Base, U.S. Marine CorpsOffice and Retail Store Administrator at Consolidated Material Service Center, Marine Corps Base, U.S. Marine Corps
Alexander Jacob FabianAlexander Jacob Fabian
SME Fires and C2 Integrator at Corps SolutionsSME Fires and C2 Integrator at Corps Solutions