Roman Ozeta
FPO
Summary
Dynamic and self-motivated professional with a strong work ethic, honed at the Marine Corps. Proven expertise in customer service and problem-solving, enhancing satisfaction and efficiency. Recognized for exceptional teamwork and communication skills, consistently fostering positive relationships and driving operational success in fast-paced environments. Adaptable and detail-oriented, committed to continual improvement.
Overview
9
9
years of professional experience
Work History
Marine Corps
Marine Corps
08.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Coffee Shop Worker
Kay Rico Coffee
02.2019 - 05.2020
- Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
- Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
- Handled customer complaints professionally and efficiently, resolving issues swiftly to maintain overall satisfaction levels.
- Collaborated with team members to optimize workflow efficiency, resulting in reduced wait times for customers.
- Trained new employees on proper procedures, equipment usage, and company policies to ensure smooth integration into the team.
- Adapted quickly to new software systems and technologies introduced by the company, ensuring seamless integration into daily operations.
- Boosted sales through upselling techniques and suggesting additional menu items based on customer preferences.
- Implemented creative promotional strategies that increased brand awareness within the local community and boosted foot traffic.
Food Runner
Upper Deck Ale and Sports Grille
01.2017 - 05.2018
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
Education
High School Diploma -
Hallandale High School
Hallandale, FLorida06-2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Critical thinking
- Computer skills
Timeline
Marine Corps
Marine Corps
08.2020 - Current
Coffee Shop Worker
Kay Rico Coffee
02.2019 - 05.2020
Food Runner
Upper Deck Ale and Sports Grille
01.2017 - 05.2018
High School Diploma -
Hallandale High School
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