Summary
Overview
Work History
Education
Skills
References
Skills And Qualifications
Languages
Timeline
Generic

ROMAN FILIMONOV

Ilderton,Canada

Summary

Enjoy creative problem-solving and getting exposure to multiple scenarios; I would excel in addressing and helping clients' needs and concerns. Graduated with a Bachelor of Business Administration, I possess solid sales, marketing, and organizational skills backed up by my experience in various customer service roles in both personal and business sectors. Multi-talented Sales Assistant, adept at handling any store department. Talent for inventory management and documentation. Ambitious in advancing personal expertise and company sales performance.

Overview

8
8
years of professional experience

Work History

Member Consultant

WFCU (Windsor Family Credit Union)
London, Ontario
11.2023 - Current
  • Provided financial and investment advice to members to ensure their economic wellbeing.
  • Established, processed, and finalized credit applications by policies.
  • Conducted facility tours while establishing relationships, and targeting prospective member goals and needs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Cross-sold additional products and services to existing members.
  • Educated members on the benefits of using online banking tools.
  • Resolved member complaints on time.
  • Called, e-mailed, and followed up on leads generated by the company's marketing efforts.

Banking Advisor

ROYAL BANK OF CANADA (RBC)
London, Canada
12.2021 - 11.2023
  • Engaging relationships with personal and business clients to help with their day-to-day banking, credit, and investment needs.
  • Identifying, discovering, and understanding client priorities to advise them with solutions, and provide forward-looking financial plans.
  • Discovering clients' concerns and problems, and proactively solving them.
  • Providing assistance, demonstrating digital banking to clients, and onboarding new client relationships.
  • Preparing and fulfilling applications under policies and compliance.

Parts Advisor

TOYOTA TOWN OF LONDON
London, Canada
01.2021 - 12.2021
  • Providing exceptional customer service to direct and non-direct clients, including but not limited to client orders, by discovering clients' needs and concerns, and connecting them to the right departments for their needs and services.
  • Responsible for inventory, stock, and delivery.
  • Develop and maintain relationships with partners through different departments and communities.

Automotive Apprentice Advisor

LEXUS OF LONDON
London, Canada
10.2018 - 12.2020
  • Performing diagnostics of vehicle electrical systems.
  • Provided clients with excellent services regarding their needs and concerns.
  • Experienced at handling customer complaints, objections, and part of daily services.

Customer Service Representative/ Team Lead

UNAUTHORIZED PERFORMANCE
LONDON, Canada
09.2016 - 09.2018
  • Everyday business transactions include but are not limited to, handling cash and simple book accounts.
  • Responsible for Employee and Safety Training.
  • Received the Best Customer Service Recognition Award for Employee of the Month.
  • Daily duties included handling inventory, product presentation, and stock.

Education

Business and Economics

TRENT UNIVERSITY
PETERBOROUGH, ON
05-2016

Bachelor of Business Administration -

EUROPEAN UNIVERSITY
GENEVA, SWITZERLAND

Skills

  • Digital literacy
  • Influencing others
  • Outbound calls
  • Self-confidence
  • Relationship building
  • Financial literacy
  • Persuasive presentation
  • Cross-selling proficiency
  • Adaptability to change
  • Strategic planning
  • Membership processing
  • Client retention strategies
  • Effective negotiation
  • Cold calling expertise

References

References available upon request.

Skills And Qualifications

MFDA registered licensed advisor with IFIC, PFSA, Digital literacy, Influencing others, Outbound calls, Self confidence, Relationship building, Fluent in English, Russian as mother tongue, Fast learner, Quick adapt to the change, Detail oriented

Languages

English
Advanced (C1)
C1
Russian
Advanced (C1)
C1

Timeline

Member Consultant

WFCU (Windsor Family Credit Union)
11.2023 - Current

Banking Advisor

ROYAL BANK OF CANADA (RBC)
12.2021 - 11.2023

Parts Advisor

TOYOTA TOWN OF LONDON
01.2021 - 12.2021

Automotive Apprentice Advisor

LEXUS OF LONDON
10.2018 - 12.2020

Customer Service Representative/ Team Lead

UNAUTHORIZED PERFORMANCE
09.2016 - 09.2018

Business and Economics

TRENT UNIVERSITY

Bachelor of Business Administration -

EUROPEAN UNIVERSITY

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ROMAN FILIMONOV