Roman Draganchuk
Etobicoke
Summary
Hardworking server/bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server/Bartender
Lone Star Texas Grill
08.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender/Server
Il Paesano
10.2022 - Current
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures in a professional, courteous manner
- Operated cash register and POS system for transactions and made proper change for cash transactions
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Bartender
Sen Nocy Letniej
06.2018 - 09.2022
- Kept bar presentable and well-stocked to meet customer needs
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Consulted with managers to organize special events and promotions
- Decreased waste, following strict recipes and drink measurement protocol
Server/Bartender
Hotel "Sadelski Dwor"
02.2017 - 03.2018
- Greeted customers, answered questions and recommended specials to increase profits.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Server/Bartender
Karczma Bida
06.2016 - 02.2017
- Cleaned tables and chairs to prepare dining area for next customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Garnished dishes and beverages to serve visually appealing menu items.
- Trained new employees to perform duties.
Server/Bartender
Roma
02.2013 - 06.2015
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Trained new employees on restaurant procedures and plating techniques.
Education
Bachelor - Management And Organization of Production
National University “Lviv Polytechnic"
06.2015
Skills
- Multitasking
- Being flexible
- Cash Handling and Management
- POS operations
- Teamwork and Professionalism
- Cocktail Service
- Responsible Serving
- High-Volume Environments
- Storage Processes
- Age Identification and Compliance
- Handling Dificult Customers
- Private Events and Catering services
Certification
- Smart Serve
Languages
English
Native or Bilingual
Ukrainian
Native or Bilingual
Polish
Native or Bilingual
Russian
Native or Bilingual
Timeline
Server/Bartender
Lone Star Texas Grill
08.2023 - Current
Bartender/Server
Il Paesano
10.2022 - Current
Bartender
Sen Nocy Letniej
06.2018 - 09.2022
Server/Bartender
Hotel "Sadelski Dwor"
02.2017 - 03.2018
Server/Bartender
Karczma Bida
06.2016 - 02.2017
Server/Bartender
Roma
02.2013 - 06.2015
Bachelor - Management And Organization of Production
National University “Lviv Polytechnic"
Similar Profiles
Gabriel GaylordGabriel Gaylord
Head Of Line at Lone Star Texas GrillHead Of Line at Lone Star Texas Grill
Jordanna RussellJordanna Russell
Hostess/Line Cook at Lone Star Texas GrillHostess/Line Cook at Lone Star Texas Grill
Neil BlackieNeil Blackie
Key Holder at Lone Star Texas GrillKey Holder at Lone Star Texas Grill
Alphin NdayishimiyeAlphin Ndayishimiye
Restaurant Manager at Lone Star Texas GrillRestaurant Manager at Lone Star Texas Grill
Rasin KhanRasin Khan
Car Detailer at Self-employeedCar Detailer at Self-employeed