Roman Chernyak
Thornhill,ON
Summary
Proven sales expert from Metropark, adept in customer relationship building and complex problem-solving, significantly increased sales revenue by targeting high-potential accounts. With a blend of interpersonal communication and negotiation tactics, consistently exceeded customer expectations, fostering trust and loyalty.
Overview
8
8
years of professional experience
Work History
In House Green Park Sales Representative
Metropark
10.2016 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
Education
York University
Toronto, ONSkills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales closing
- Complex Problem-Solving
- Product and Service Sales
- Customer Retention
- Negotiation Tactics
- Upselling and Cross Selling
- Objection handling
- Type industry knowledge
- Adaptable and Flexible
- Attention to Detail
- Friendly and Helpful
- Creative Thinking
- Reliable and Responsible
- Goal-Driven
- Positive Customer Engagement
- Excellent Written and Verbal Communication
- Engaging with Diverse Customers
- Computer Proficiency and Microsoft Office
- Exceeding Customer Expectations
- Flexible Hours
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Hebrew
Native or Bilingual
Timeline
In House Green Park Sales Representative
Metropark
10.2016 - Current
York University
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