Romalpreet Kaur
Brampton,ON
Summary
To Obtain a Position Where I can Maximize my multilayer skills. I am self-motivated Hardworking and reliable with extensive Customer Service skills In Office administrative and clerical problem solver who works well independently and contributes to the team spirit with, Reputation for forging effective working relationships with the public. management and co works at all levels, along with having good communication skills as well, always demonstrating a positive, friendly and helpful attitude.
Overview
2
2
years of professional experience
Work History
Cashier
Esso Gas Station
10.2021 - 07.2022
- Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Responded to inquiries and room requests made online, by phone or email.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Solved minor customer issues and escalated major problems immediately to [Job Title].
- Facilitated front desk operations for busy high-volume hotel.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Set guest and group reservations and processed check-ins and check-outs.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
- Signed for packages, recorded all deliveries and distributed to inter-company personnel.
- Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Managed customer complaints and rectified issues to complete satisfaction.
- Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
Supervisor
Shell Gas Station
09.2022 - 07.2023
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
Receptionist
Bar And Wait Staff
12.2022 - 07.2023
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Reduced incoming call response time by implementing an effective call routing system.
Warehouse Associate
Gardena Warehouse
09.2023 - 01.2024
- Aided in optimizing warehouse layout for better space utilization and efficient material flow.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Completed regular cycle counts to maintain accurate inventory records and identify discrepancies early on.
Education
No Degree -
Senior Secondary Studies
KV NO.1 Kapurthala, Punjab03.2020
High School Diploma -
St. Clair College of Applied Arts And Technology
Toronto, Canada08.2022
Skills
- Communication
- Team building
- Analytical
- Coordination
- Work ethic
- Troubleshooting
- Flexible
- Customer service
- Organizational skills
- Problem resolution
- Clerical
- Multitasking
- Supervision
- Planning
- Leadership
- Inventory counting
- Shipping and receiving
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Warehouse Associate
Gardena Warehouse
09.2023 - 01.2024
Receptionist
Bar And Wait Staff
12.2022 - 07.2023
Supervisor
Shell Gas Station
09.2022 - 07.2023
Cashier
Esso Gas Station
10.2021 - 07.2022
No Degree -
Senior Secondary Studies
High School Diploma -
St. Clair College of Applied Arts And Technology
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