Roma Jane Tajon Sagun

• Boosted event attendance by developing and implementing strategic marketing campaigns.
• Spearheaded market research initiatives to identify trends, target audiences, and potential growth opportunities within the industry.
• Optimized attendee experience through meticulous attention to detail in event preparation and execution.
• Generated leads for sales teams by organizing engaging networking events and conferences.
• Developed creative collateral materials for each event, ensuring consistent branding across all channels.
• Cultivated lasting relationships with industry partners through professional communication and follow-ups after events.
• Delivered exceptional customer service during live events, addressing inquiries promptly while maintaining a positive attitude.
• Collaborated with cross-functional teams to ensure successful execution of marketing events.
• Coordinated logistics for large-scale events, ensuring seamless experiences for attendees and presenters alike.
• Increased event sponsorship opportunities through targeted outreach efforts and relationship building.
• Championed new ideas for innovative marketing techniques that led to increased interest in company offerings at promotional events.
• Streamlined event planning processes, resulting in improved efficiency and cost savings.
• Negotiated contracts with venues and suppliers, resulting in significant cost reductions for each event.
• Coordinated schedules and timelines for events.
• Managed vendor relationships to secure optimal pricing and services for event needs.
• Brainstormed and implemented creative event concepts and themes.
• Created and managed social media campaigns to increase brand engagement.
• Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
• Devised content strategy to effectively engage target audiences.
• Continually maintained and improved company's reputation and positive image in markets served.
• Coordinated with design and media teams to develop high-quality creative assets.
• Captured new customers by optimizing business strategies and launching products to diversify offerings.
• Launched successful digital marketing campaigns that achieved goals for increased website traffic.
• Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
• Improved website visibility through development and implementation of SEO strategies.
• Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.

Guides youths in identifying proactive problem-solving strategies, fostering positive friendships, and engaging in healthy social activities.

Assists peers in recognizing drug-related issues and violence-prone behaviors, while serving as a consultant to youth activity advisors.

Facilitates youth participation in public service activities, promoting favorable recognition of program participants and encouraging student involvement.

Attuned to the needs of disconnected youths, out of school youths and after school youths and show that there are people who worry about and care for them. The youths’ view of the world as lonely, frightening, and unsafe can be challenged over time, allowing for deeper conversations regarding relationships.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
• Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
• Established trusting relationships with clients and their families through empathetic communication and active listening.
• Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
• Kept clients engaged in social networks and communities for personal health and growth.
• Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
• Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
• Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
• Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
• Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
• Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
• Coordinated with healthcare professionals to develop personalized care plans for clients, ensuring their specific needs were met.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
• Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Kept accurate records to document customer service actions and discussions.
• Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
• Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.

• Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
• Developed rapport with regular customers, fostering loyalty and repeat business.
• Assisted in training new hires on best practices for beverage service, contributing to overall team proficiency.
• Demonstrated flexibility in scheduling, adapting quickly to last-minute changes or additional shift coverage requirements when necessary.
• Collaborated with bartenders and kitchen staff for seamless service during peak hours.
• Utilized knowledge of menu items and ingredients to make personalized recommendations for guests.
• Worked with inventory managers and bartenders to create special Type drinks and decrease waste by Number%.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Inspected dishes and utensils for cleanliness.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
• Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
• Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Liaised between clients and vendors and maintained effective lines of communication.
• Volunteered to help with special projects of varying degrees of complexity.
• Transcribed and organized information to assist in preparing speeches and presentations.

• Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
• Closed out cash register and prepared cashier report at close of business.
• Enhanced customer satisfaction by implementing efficient bar operations and service standards.
• Completed bar opening and closing procedures.
• Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
• Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Evaluated employee performance periodically through observation, feedback sessions, goal-setting meetings.
• Implemented drink prep procedures, significantly reducing wasted stock.
• Implemented cash handling procedures to minimize discrepancies in register transactions, ensuring accurate financial reporting.
• Promoted responsible alcohol consumption by enforcing house policies regarding age limits and intoxication levels among patrons.

• Used equipment properly to avoid workplace hazards or injuries.
• Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
• Collaborated with team members to meet daily production quotas, promoting a positive work environment.
• Carefully packaged finished products and prepared for shipment.
• Adapted to changing production schedules and priorities, demonstrating flexibility and a strong work ethic in meeting company objectives.
• Performed quality checks on finished products to identify and address discrepancies.
• Assisted in training new employees, providing guidance and sharing knowledge of factory processes.
• Inspected materials before assembly to verify compliance of quality control standards.
• Contributed to reducing waste by implementing sustainable practices such as recycling or reusing materials when possible.
• Reduced downtime by conducting preventive maintenance on machinery, ensuring smooth operations.
• Worked closely with other departments such as Quality Control or Logistics teams to ensure seamless coordination across all stages of manufacturing.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Collaborated effectively with team members and embraced guidance from leadership.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
• Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.