ROMAISA BINTE KARIM
Whitby,ON
Summary
To pursue a career in an organization which will offer me a consistently positive atmosphere to learn new strategies and technologies so that I can implement them for the betterment of the organization and utilize my critical thinking and analytical ability to add value to my career.
Overview
2
2
years of professional experience
Work History
Data Entry Operator
RBC Wealth Management - AFT/PAC
11.2023 - Current
- Increased data accuracy by diligently inputting and verifying information from various sources.
- Enhanced team productivity by efficiently organizing and prioritizing tasks for timely completion.
- Maintained high levels of customer satisfaction by responding promptly to inquiries and addressing concerns effectively.
- Account updating to keep proper Client record.
- Crossmatching Information's.
- Works closely with supervisor to achieve department and organization goals.
- Works on basic applications, e.g., ServiceLink, Client Source, MS Office, MS Outlook, MS Access, BTS, Vitria.
Customer Service Representative
Livewire (Gadgets & Gear)
08.2022 - 09.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Arts - English
Port City International University Bangladesh
08.2023
Skills
- Marketing
- Project management
- Planning
- Microsoft office Proficiency
- Communication
- Problem-solving
- Telephony
- Computer Savvy
Language
- English
- Bengali
Timeline
Data Entry Operator
RBC Wealth Management - AFT/PAC
11.2023 - Current
Customer Service Representative
Livewire (Gadgets & Gear)
08.2022 - 09.2023
Bachelor of Arts - English
Port City International University Bangladesh
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