Romain Liebel
Montreal,Canada
Summary
Proven Bilingual Account Representative at DHL Express, I boosted portfolio growth by 223%, excelling in analytical problem solving and relationship building. Promoted for surpassing targets, I led cross-departmental collaborations, enhancing customer satisfaction and revenue. My background also includes impactful coaching, underscoring my adeptness in team collaboration and my drive to improve.
Overview
12
12
years of professional experience
Work History
Bilingual Account Representative
DHL Express
Montreal, QC
04.2021 - Current
- Grew the portfolio by 223% since joining in April 2021, and signed key customers, including Marie Claire Boutique, GUESS, AIM, and more.
- Managing nearly $4 million in customer revenue annually through collaboration with various departments such as accounting, operations, brokerage, and IT.
- Earned promotion to Account Executive in Q4 2023 for consistently exceeding targets.
- Spearheaded initiatives as the Ecom, GoGreen, and CRM Champion.
- Collaborated with other departments to resolve complex customer issues quickly.
- Led on- and off-site customer support teams to solve complex issues, and presented QBRs.
Bilingual Telesales Executive
DHL Express
Mississauga, ON
09.2018 - 04.2021
- Advanced career by transitioning from Lead Qualifier to Multi-Channel Representative and then Telesales Representative.
- Led aggressive prospecting, cold calling and networking to enhance lead generation.
- Set a monthly record by acquiring 23 new customers.
Soccer Coach
Halton Hawks / Humber College
Milton/Etobicoke, ON
06.2013 - 01.2020
- As a licensed coach, I was training and developing young talent from ages 5 to 12, and I learned to take responsibility and accountability for my actions.
- Also worked on team building with adults, and inspiring players to pursue self and team development.
Education
Diploma - Business Accounting
Humber College
Etobicoke04.2018
Bachelor - Mathematics and Physics
University of Ottawa
Ottawa06.2015
Skills
- Analytical Problem Solving
- Mathematical Proficiency
- Coaching
- Effective Communication
- Selling and negotiation
- Fluent bilingualism
- Team collaboration
Accomplishments
- SCC Q4 2022 and Q1 & Q2 2023 Champion
- Regional Sales Club Champion 2022
- runner-up for Global Sales Champion 2023
- Ecom & GoGreen Champion in 2023-2024 for my team
- Sales academy Ambassador in 2024 for my team
- Stellar CRM Champion in 2024-2025 for my team
Affiliations
- National level Dodgeball player, attended multiple world champions (Graz 2024)
- Won Canadian National championships in 2023 along with 5/6 Major tournements that year
- fan of E-sports
- World traveller
References
References available upon request.
Languages
French
Native/ Bilingual
English
Native/ Bilingual
Timeline
Bilingual Account Representative
DHL Express
04.2021 - Current
Bilingual Telesales Executive
DHL Express
09.2018 - 04.2021
Soccer Coach
Halton Hawks / Humber College
06.2013 - 01.2020
Diploma - Business Accounting
Humber College
Bachelor - Mathematics and Physics
University of Ottawa
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