Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roma Negatu

Victoria,BC

Summary

. Customer services -oriented, team memeber with 8 years of experiences in the food services , cleaning, and cashing.

. excellent communication and interpersonal skills. Energetic Restaurant Chef known for building outstanding culinary teams and mentoring in cooking methods. Offering outstanding menu creation abilities and beautiful, delicious dishes. Talented kitchen leader and team motivator successful at maintaining staff focus and productivity in high-volume, fast-paced operations. Experienced with [Type] cuisine, sourcing ingredients, controlling budgets and boosting restaurant profiles. Conversational [Language] skills.

Overview

10
10
years of professional experience

Work History

Livishan Jonny Restaurant

Owner
03.2015 - 02.2023
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Conducted meetings with management to discus operational issues and develop ways to improve services.
  • Monitored food inventory and supplies to prevent waste.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

General House Keeping and Bed Making

Sheraton Hotels
02.2013 - 03.2015
  • Communicated repair needs to maintenance staff.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Completed schedules, shift reports, and other business documentation.

Education

High School Diploma -

Addala School of Asylum Seekers
General Educational For Refuges ,Khartum-sudan
06.2012

Skills

  • Waste Control
  • Food Preparation Techniques
  • Diverse Cooking Skills
  • Food Preparation and Safety
  • Safe Food Handling Procedures
  • Food Spoilage Prevention

Languages

amharic
Native or Bilingual
Arabic
Native or Bilingual
Hebrew
Full Professional
English
Limited Working

Timeline

Livishan Jonny Restaurant

Owner
03.2015 - 02.2023

General House Keeping and Bed Making

Sheraton Hotels
02.2013 - 03.2015

High School Diploma -

Addala School of Asylum Seekers

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