ROMA KANT
Summary
Dedicated Heathcare professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational growth
Overview
12
12
years of professional experience
Work History
Bed Allocation Representative
Mackenzie Health
07.2022 - Current
- Responsible for patient placement based on clinical needs and preferred accommodation requests
- Track all patient movements through admissions, discharges and transfers
- Monitor and report bed census on a continuous bases
- Collect and enter patient demographic and insurance data into computer database to establish patient's medical record
- Perform patient registration functions to serve as initial contact point for medical visits
- Review accommodation census report to ensure patients have been allocated to the appropriate bed and action accordingly
- Coordinate direct admissions with patients and sending/receiving facilities
- Identify and communicate bed shortages/planning concerns with Unit Managers, Patient Care Coordinators, Patient Flow Teams, and Shift Managers
Call Centre Associate
Mackenzie Health, Sodexo
09.2019 - Current
- Receive calls from units/clinics and page corresponding on-call physicians
- Respond to emergency hospital codes for Cortellucci Vaughan Hospital and Mackenzie Richmond Hill Hospital
- Document all doctor and department schedule changes for the hospitals
- Process maintenance, equipment, supplies and environmental service calls
- Help internal staff and the York Region community with seeking the correct department/services based on their needs
- Maintain professionalism during times of crisis in a high-stress environment
- Create a positive brand experience for Mackenzie Health when communicating with the community
- A key member in the 3-month training period for new hires, ensuring day-to-day operations are met
Project Coordinator & Quality Assurance Lead
MobileLIVE Inc
10.2018 - 09.2019
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
- Investigated and implemented testing methodology throughout feature development
- Built strong relationships with internal and external stakeholders and devised strategies, initiatives and events promoting products and services
- Ensured all developmental tasks met quality criteria through test planning, test execution and issues tracking
- Developed executive presentations and reports to facilitate project evaluation and process improvement.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments
Integrated Marketing & Public Relations Coordinator
The AllStar Group
05.2016 - 08.2016
- Managed and implemented social media channels for Facebook, Twitter, Snapchat, Instagram, etc.
- Raised brand awareness through consistent marketing efforts and product campaign launches.
- Developed innovative marketing and PR strategies
- Created messages, position statements and other corporate communications based on company's objectives
- Aligned projects and daily activities with company vision, strategies and tactics
- Identified customer needs through market research and analysis
- Collaborated with media to encourage company and product coverage and promote brand mission and values
Brand Ambassador & Team Lead
Mosaic
06.2011 - 08.2016
- Lead and trained a team of brand ambassadors for various marketing campaigns
- Communicated key messages to customers at various marketing initiatives resulting in a positive brand experience
- Followed through with marketing campaigns aiding in the increase of product/brand awareness
- Consistently resolved ongoing conflicts among staff and/or consumers
- Produced accurate reports on team performance
- Coordinated bi-weekly staff schedules
- Worked effectively under constant pressure of simultaneous project milestones and deliverable deadlines.
Education
Bachelor of Arts - Public Relations
Humber College
Toronto, ON06.2016
Skills
- Critical Thinking
- Training and Development
- Leadership and Training
- Self-Motivated
- Business Growth and Retention
- Health Care System
- Strategic Planning
- Teamwork and Collaboration
Timeline
Bed Allocation Representative
Mackenzie Health
07.2022 - Current
Call Centre Associate
Mackenzie Health, Sodexo
09.2019 - Current
Project Coordinator & Quality Assurance Lead
MobileLIVE Inc
10.2018 - 09.2019
Integrated Marketing & Public Relations Coordinator
The AllStar Group
05.2016 - 08.2016
Brand Ambassador & Team Lead
Mosaic
06.2011 - 08.2016
Bachelor of Arts - Public Relations
Humber College
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