Roma Gul
Bowmanville,ON
Summary
Adept Certified Laser Technician with a proven track record at Vivacité Laser & MediSpa, enhancing skin quality through advanced laser treatments and skin rejuvenation techniques. Demonstrated excellence in patient care and communication, significantly improving client satisfaction. Skilled in operating and maintaining diverse laser systems, ensuring optimal treatment outcomes.
Overview
2
2
years of professional experience
Work History
Certified Laser Technician
Vivacité Laser & MediSpa
Bowmanville, ON
12.2023 - Current
- Operated multiple types of laser systems for dermatological procedures.
- Perform laser treatments for hair removal, skin resurfacing, and other cosmetic procedures.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Handled busy schedules and stayed on top of key deadlines.
- Recommended and performed microdermabrasion, peels and laser treatments.
- Resolved customer complaints and facilitated conflict resolutions.
- Reinforced customer selections by reviewing use and benefits of chosen products.
- Created repeat business by developing long-term relationships with regular customers.
- Stay updated with the latest advancements in laser technology and treatments.
Receptionist
Ocean Medical Laser Skin Clinic
Bowmanville, ON
02.2022 - 12.2023
- Corresponded with clients through email, telephone, or postal mail.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
- Helped office staff prepare reports and presentations for internal or client-related use.
Education
Medical Aesthetics Diploma
Canadian Beauty College
Ajax, ON11.2023
High School Diploma -
Bowmanville High School
Bowmanville, ON07.2017
Skills
- Skin Rejuvenation Techniques
- Skin Tightening Procedures
- Cosmetic Laser Sales
- Skincare Product Sales
- Knowledge of skin types and appropriate laser settings
- Manicure/Pedicure/Waxing/Makeup/Body Treatments
- Medical Spa Operations and Consultative Sales
- Proficient in operating various types of laser equipment
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Affiliations
- Voices for Change ACT Lead (Ambassador Constituent Team) – Volunteer
- Canadian Laser Safety
Timeline
Certified Laser Technician
Vivacité Laser & MediSpa
12.2023 - Current
Receptionist
Ocean Medical Laser Skin Clinic
02.2022 - 12.2023
Medical Aesthetics Diploma
Canadian Beauty College
High School Diploma -
Bowmanville High School