ROMA FULO
Terrace
Summary
Recognized for exceptional customer service and problem-solving skills, fostering loyalty and repeat business.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Food Service Supervisor
Manitou Springs Resort and Mineral Spa
10.2023 - 12.2024
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
Shift Manager
Cafe France Corporation
03.2017 - 10.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Customer Service Representative
Teleperformance Philippines
05.2016 - 12.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Hotel And Restaurant Management
Our Lady of Lourdes Technological College
Novaliches Quezon City Philippines04-2015
Skills
- Food safety
- Inventory management
- Employee training
- Time management
- Customer service
- Staff supervision
- Employee scheduling
- Ordering supplies
Timeline
Food Service Supervisor
Manitou Springs Resort and Mineral Spa
10.2023 - 12.2024
Shift Manager
Cafe France Corporation
03.2017 - 10.2023
Customer Service Representative
Teleperformance Philippines
05.2016 - 12.2016
Bachelor of Science - Hotel And Restaurant Management
Our Lady of Lourdes Technological College
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