Roma Dsouza
Oshawa,ON
Summary
Punctual and honest Cashier and Store Executive with solid background in customer service. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
8
8
years of professional experience
Work History
Cashier and Store Executive
Fashion Floor
02.2023 - Current
- Addressed customer needs and made product recommendations to increase sales.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes
- Greeted customers entering store and responded promptly to customer needs
Front Desk Receptionist, HR and Admin Executive
Goldmine Advertising Ltd
05.2019 - 01.2023
Front Desk Receptionist and HR Executive
Seamark Logistics
05.2016 - 04.2019
Senior Customer Service Executive
Intelenet Global Services
02.2015 - 03.2016
Education
Dual Post Graduate Certificate - Human Resource Management
Trent University
Oshawa, ON09.2025
Bachelor of Arts - English Literature
Sophia College
Mumbai,India 04.2014
Skills
- Verbal and Written Communication
- Cash Counting Machine Operations
- Cash Register Systems
- Issue Resolution
- Customer Service Excellence
- Mail Management
- Employee Training
- Records Management
- Phone Call Answering
Accomplishments
- Completed training program in Human Resource Planning.
- Completed Basics of Learning & Development Course
- Supervised team of 7 staff members.
Writing, Dancing
- I love to read books on English literature and novels having romance, thriller and suspense as a genre
- I have participated in many school and college dance competition in 2009 and 2011. My favourite styles are bollywood and classical.
Timeline
Cashier and Store Executive
Fashion Floor
02.2023 - Current
Front Desk Receptionist, HR and Admin Executive
Goldmine Advertising Ltd
05.2019 - 01.2023
Front Desk Receptionist and HR Executive
Seamark Logistics
05.2016 - 04.2019
Senior Customer Service Executive
Intelenet Global Services
02.2015 - 03.2016
Dual Post Graduate Certificate - Human Resource Management
Trent University
Bachelor of Arts - English Literature
Sophia College
Similar Profiles
Christopher HastingsChristopher Hastings
Manager Owner at The Floor Guys Floor RestorationManager Owner at The Floor Guys Floor Restoration
Navjot KaurNavjot Kaur
Customer Service Representative at Fashion Fashion Unique Inc.Customer Service Representative at Fashion Fashion Unique Inc.
Kaamya KrishnanKaamya Krishnan
Volunteer at Global Fashion Collective, New York Fashion WeekVolunteer at Global Fashion Collective, New York Fashion Week
Grace HolmesGrace Holmes
Optometric Technician at Dr. Neil Carvalho & AssociatesOptometric Technician at Dr. Neil Carvalho & Associates
Anoo GeorgeAnoo George
Mobile Mortgage Specialist at TD BankMobile Mortgage Specialist at TD Bank