Rental & Retail ManagerMaster Service Shop TechnicianRecovery Mechanic (Corporal)Kayak Instructor/GuideRemote Customer service
Work Type
Full Time
Location Preference
RemoteHybrid
Location: North Vancouver, CanadaNorth Vancouver, BC
Open to relocation: Yes
Important To Me
Work-life balanceFlexible work hoursWork from home optionCareer advancementPaid time off
Summary
Experienced manager with expertise in optimizing inventory systems and managing departmental budgets. Proven track record in enhancing customer safety and delivering exceptional service. Strong leadership skills with a focus on implementing innovative operational strategies to drive team performance.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Rental & Retail Manager
Mt Seymour Resort Ltd & Sea to Sky Parks services
North Vancouver, Canada
09.2018 - Current
Operated two rental ski shops on Mt. Seymour and paddle shops in four BC provincial parks.
Taught ski binding adjustments and canoe rescue techniques to enhance customer safety.
Managed Retail Inventory while identifying new revenue streams to drive profitability.
Created and updated seasonal rental pass database for efficient tracking.
Purchased retail and rental items to ensure full stock across all locations.
Developed and managed annual department budget for optimized financial planning.
Ordered new rental equipment while planning future inventory needs.
Master Service Shop Technician
Sport Check (Metropolis)
Burnaby, Canada
07.2015 - 08.2018
Train a team of service shop Technicians and Hardgoods advisors
Organize Ordering and update shop operating practices.
Good Knowledge and understanding of a wide range of sports such as Ice Hockey, Cycling, Snow sports, Racquet sports and Baseball to best advise customers.
Recovery Mechanic (Corporal)
British Army Reserve
Redhill, UK
11.2003 - 08.2016
2006-07 Tour of Duty in Iraq Awarded Operational Campaign Medal for Iraq
2009-10 Tour of Duty in Afghanistan Awarded Operational Service Campaign Medal
Certificate of Commendation from the Commander of the British Forces for exemplary service.
13 years service with Long service and good conduct medal
Annual Assessments in fitness, shooting, first aid, navigation, laws of armed conflict, equality and diversity
Teach and Mentor Trainees and other Armies in Recovery Techniques
Operating heavy equipment used in extracting and towing military vehicles on and off road.
Trained and proficient with pistols, rifles, machine guns, rocket launchers and grenades trained in Explosives and Demolition techniques
Kayak Instructor/Guide
Deep Cove Canoe and Kayak
Deep Cove, Canada
03.2015 - 07.2015
Sea Kayak Instructor Level 2
Teach ages from 6 up Basic kayaking skills.
Water first aid and recovery trained.
Good working Knowledge of sea charts, tide, and weather conditions
Guide groups of up to 6, with local knowledge and history on single and multi-day trips
Assistant Rental Manager
Mt Seymour Resort
North Vancouver, Canada
11.2014 - 03.2015
Organize Rota and Shifting for over 70 staff
Teaching Ski and Snowboard Servicing, and binding adjustment to Employees
Checking and creating inventory for over 5000 pieces of Equipment in the department
Driver
Direct Line Insurance
Crawley, UK
11.2013 - 05.2014
Transport vehicles between owners and maintenance facilities for insurance repairs.
Requires accurate records be kept of trips, time, and mileage.
Recommended ways to improve shop efficiency on a regular basis.
Organize a team of drivers and liaise with all other departments on vehicle movement.
Post Man (Deliveries & Collections)
Royal Mail plc.
Redhill, UK
05.2012 - 11.2013
Responsible for delivering personal mail & parcels on rounds of 500-700 homes in an average of 3.5 hrs.
Sort mail by address and carry it in the order of each house arrived at on rounds of 5-7 miles.
Also collects from Post boxes, Post Offices and businesses all on set time schedules.
Technical Sales Assistant
Snow+Rock Ltd
Chertsey, UK
11.2011 - 05.2012
Sold skiing, climbing, mountaineering and biking equipment by giving customers sound advice based on their preferences and concerns.
Requires use of technical boot fitting equipment and familiarity with stock control and payment systems.
French Alps Distribution Manager
Edge2Edge Ski Rental
Tarentaise Valley, FR
11.2010 - 04.2011
Set up and managed a team of four employees who delivered rental equipment within the French Alps
Trained staff in ski repair and educated them about local geography and driving in winter/alpine conditions.
Kept staff motivated by rewarding them for good work and remaining focused throughout the season.
Scheduled deliveries and ensured customer satisfaction through follow up by phone and text message.
Duty Manager (Sales & Servicing)
Edge2Edge
Crawley, UK
10.2007 - 11.2010
Managed rental and retail areas of the business answering only to the Managing Director/Owner.
Senior Technician for ski servicing; in summer duties were performed with Bicycles.
Ensured a high standard customer service delivery by encouraging employees to be polite and courteous.
Maintained a casual atmosphere and allowed work life balance through flexible task assignment.
Detainee Custody Officer
Group 4 Securicor
Crawley, UK
06.2006 - 10.2007
Escorted failed asylum seekers and illegal immigrants back to their country of origin.
Picked Detainees up from detention center, escorted them to the plane and stayed with them for the remainder of their journey.
Used tact, diplomacy, and patience to calm down scared and angry detainees.
Highly trained in control and restraint techniques (C&R)
Security Agent Gatwick Airport
ICTS (UK) Limited
Gatwick,
Ensured compliance with all applicable laws and regulations governing security operations.
Monitored security systems to maintain safety and adherence across facilities.
Verified credentials prior to granting access to restricted areas.
Performed thorough security checks on personnel and visitors to safeguard premises.
Trained new security personnel on established protocols and emergency procedures.
Conducted manual bag searches to detect prohibited items and contraband.
02.2005 - 06.2006
Ensured compliance with all applicable laws and regulations governing security operations.
Monitored security systems to maintain safety and adherence across facilities.
Verified credentials prior to granting access to restricted areas.
Performed thorough security checks on personnel and visitors to safeguard premises.
Trained new security personnel on established protocols and emergency procedures.
Conducted manual bag searches to detect prohibited items and contraband.
Shop & Sales Assistant
Waitrose plc.
Horley,
Maintained store presentation and organized merchandise displays to enhance customer experience.
Processed sales transactions using point-of-sale systems accurately and efficiently.
Participated in inventory management and stocktaking activities to ensure accurate stock levels.
Operated cash registers, processed payments, and issued receipts for purchases promptly.
Received vendor deliveries, checked contents against invoices, and stored items appropriately.
09.2002 - 02.2005
Maintained store presentation and organized merchandise displays to enhance customer experience.
Processed sales transactions using point-of-sale systems accurately and efficiently.
Participated in inventory management and stocktaking activities to ensure accurate stock levels.
Operated cash registers, processed payments, and issued receipts for purchases promptly.
Received vendor deliveries, checked contents against invoices, and stored items appropriately.
Climbing Instructor
High Sports
Salfords,
Instructed guests on proper rock climbing techniques to reduce safety risks.
Mentored junior instructors on teaching techniques and safety measures, fostering a culture of safety and knowledge sharing.
Organized climbing workshops that increased community participation and improved skill levels among attendees.
Maintained climbing gear and facilities to uphold rigorous safety standards.
Instructed guests on proper rock climbing techniques, enhancing safety awareness and minimizing risks.
Organized climbing workshops to enhance community engagement and skill development.
Planned classes with emphasis on instruction, demonstration, and practical work periods.
09.2000 - 10.2003
Instructed guests on proper rock climbing techniques to reduce safety risks.
Mentored junior instructors on teaching techniques and safety measures, fostering a culture of safety and knowledge sharing.
Organized climbing workshops that increased community participation and improved skill levels among attendees.
Maintained climbing gear and facilities to uphold rigorous safety standards.
Instructed guests on proper rock climbing techniques, enhancing safety awareness and minimizing risks.
Organized climbing workshops to enhance community engagement and skill development.
Planned classes with emphasis on instruction, demonstration, and practical work periods.
Education
A.S LEVEL - Reigate, Surrey, UK
Reigate College
Reigate, Surrey, UK
06-2002
GCSEs - Horley, Surrey, UK
Oakwood Secondary School
Horley, Surrey, UK
06-2001
Community Sports Leader Award -
Oakwood Secondary School
Horley, Surrey, UK
05-2001
NVQ Level 2 in Vehicle Recovery -
Military
NVQ Level 2 in Vehicle Maintenance -
Military
Skills
Inventory management and control
Financial oversight and budget planning
Equipment procurement and supply chain
Sales forecasting and analysis
Staff scheduling and management
Time management and multitasking
Cash management and revenue growth
Technical sales support and customer service
Loss prevention and dispute resolution
Merchandising oversight and pricing strategies
Operations management and process development
Promotions coordination and merchandise planning
Visual merchandising and retail operations
Mentorship and leadership development
Adaptability and situational awareness
Hobbies and Interests
Played rugby and field Hockey in Horley, England for 10 years (South of England Level).
I also enjoy travelling, learning about and experiencing new cultures having been to over 57 countries so far and plan for more.
