Rolieto Acio
Galt
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Rural Carrier Assistant
USPS, United States Postal Service
05.2023 - 07.2023
- Organized mail ahead of delivery runs for correct routing.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Sorted mail according to order of address appearance for easy access in field.
- Identified postage discrepancies and escalated for resolution to limit customer delays.
- Collected mail from post office boxes and distributed goods to correct addresses.
- Maintained records on customers with mail forwarding and change of address requests.
- Signed and received mail with signature requirements upon delivery and loading.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Handled accurate cash payments for postage and incurred fees.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Employed GPS and other navigational tools to find shortest routes to locations.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Utilized mail processing machines in weighing, stamping and processing mail items.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Distributed mail on foot to residences and businesses, delivering to approximate 100+ customers per shift.
Electrical Assembler
Siemens Mobility
03.2023 - 05.2023
- Assembled components per technical specifications and production guidelines.
- Builds up mechanical sub-assemblies and assemblies used in Bogies Service Center assemblies light rail vehicles, locomotives, and coaches.
- Connects wires between individual component leads and other components, connectors, terminals, and contact points. Cuts wire to specified lengths and routes, combs, twists, wraps, ties, and attaches wire to terminal points.
- Disassembles, modifies, reworks, refurbishes, reassembles as required.
- Performs electro-mechanical production and installs parts such as, but not limited to, Cable harnesses, Electrical subassemblies, mechanical components, piping and bogies.
Assembler Technician
Lam Research
10.2021 - 01.2023
- Operated and maintained variety of hand and power tools and assembled and repaired large mechanical units.
- Displayed exceptional mechanical aptitude and assembled and troubleshot complex equipment using diverse hand and power tools.
- Mastered computerized controls, manufacturing software and data entry and trained and mentored new team members.
- Installed and tested vehicle gears, motors and frames and exemplified good manufacturing practices as defined by employer.
- Navigate computer-based work instructions to install parts and hardware using hand tools and fixtures if needed; on wafer fabrication equipment (WFE) in a Lean manufacturing clean-room environment.
- Complete required training and certifications for processes, procedures and equipment.
- Close assigned tasks by verifying work were completed, verify Cell Fusion was completed, and signing off and giving a description of what was done.
- Install parts and hardware correctly by following Cell Fusion instructions and using hand tools and fixtures if needed; verifies Cell Fusion completion.
- Cross trained in multiple work centers (e.g., Final Assembly, Sub Assembly, Feeder Bay, Preship, NPI, etc...). Read and navigate work instructions and schematics.
Sr On-Site Service Specialist MS Ops and IT Tech
Ricoh USA
10.2018 - 10.2021
- Frequently inspected production area to verify proper equipment operation.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Provides operations functions in one and all of the following areas: Operates High Volume Duplicating equipment, performs associated copying task, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage, Provides copier maintenance and/or repair of customer site equipment and installing.
- Perform bindery, QC, and Final check, housekeeping, file services, call center representative, and reception. Supports other team members with implementation of the MDS solution. This may include 3rd party asset management software implementation, equipment installation, asset tagging, setting supply inventory par levels, asset validation and process creation/documentation.
- Oversees and Monitors and the just-in-time (JIT) parts and supplies procurement and distribution program, as well as an onsite inventory of key parts and supply items.
- Performs various building support functions related to meeting set ups and light maintenance. Providing information technology technical support to customer site
Print Operator
InfoIMAGE
10.2008 - 10.2018
- Promptly removed completed loads from press.
- Inspected machines and performed repairs.
- Prepared and operated offset printing press for maximum efficiency and production.
- Analyzed daily density readings from each printer to detect potential quality issues.
- Operates digital press to perform complex print jobs. Evaluate output and adjust obtain a desired level of image quality.
- Respond appropriate to fault, error, and alert messages. Calibrate and linearize the system to maintain optimal print output.
- Perform printer server file maintenance and job tracking (press schedules) and perform minor machine maintenance to assure the proper functioning of digital press equipment.
- Operates the high-speed inserting system in a high-speed environment, Pitney Bowes FBS/MSE and MB Bauerie Autoset.
Technical Support Specialist
IKON Office Solutions
01.2003 - 02.2008
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Manages ordering of parts for repairs as assigned by Management.
- Provides training on work flow and machine operations when necessary.
- Daily support of network and workstation printers.
- Responsible for on-site hardware & consumables inventory.
- Responsible for printer procurement as required by the customer.
- Responsible for printer hot swap inventory. Documents and reports all fleet meter reads. Maintains printer fleet tools/databases.
Education
No Degree -
Milpitas High School
Milpitas, CASkills
- Operational Efficiency
- Critical Thinking
- Customer Service Functions
- Scheduling repairs
- Operating digital press
- Inventory
- Flexible, able to easily adapt to change
- Effective written and verbal communication skills in English
- Troubleshoot technical and electrical problems
- Experience performing routine maintenance
- Experience with precision measuring instruments or electric testing devices
- Ability to take apart machines, equipment, or devices to remove and replace defective parts
- Skilled in the use of hand and power tools
- Detailed oriented and reliable
- Strong time management
Timeline
Rural Carrier Assistant
USPS, United States Postal Service
05.2023 - 07.2023
Electrical Assembler
Siemens Mobility
03.2023 - 05.2023
Assembler Technician
Lam Research
10.2021 - 01.2023
Sr On-Site Service Specialist MS Ops and IT Tech
Ricoh USA
10.2018 - 10.2021
Print Operator
InfoIMAGE
10.2008 - 10.2018
Technical Support Specialist
IKON Office Solutions
01.2003 - 02.2008
No Degree -
Milpitas High School