Roleika Downey
Thorold
Summary
Dynamic Beauty Advisor with a proven track record at Sally Beauty, excelling in customer engagement and upselling strategies. Leveraged strong organizational skills to enhance store presentation and drive sales growth. Committed to continuous learning and delivering exceptional service, fostering a welcoming environment for all customers.
Overview
5
5
years of professional experience
Work History
Beauty Advisor
Sally Beauty
Welland, ON
07.2025 - Current
- Educated customers on product usage and benefits, enhancing their shopping experience.
- Assisted in maintaining store cleanliness and organization to promote a welcoming environment.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Youth Leader
Boys & Girls Club
Dartmouth, NS
10.2022 - 05.2023
- Facilitated engaging activities promoting teamwork and personal development among youth members.
- Collaborated with staff to design and implement educational programs tailored to diverse interests.
- Assisted in organizing community events, fostering positive relationships between youth and local organizations.
- Mentored younger participants, encouraging skill-building and confidence in a supportive environment.
- Developed safety protocols ensuring a secure environment for all activities and events.
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
Subway Sandwich Artist
Subway
Dartmouth, NS
02.2021 - 08.2022
- Prepared sandwiches according to customer specifications, ensuring quality and freshness.
- Maintained cleanliness of workstations and dining areas, adhering to safety standards.
- Assisted customers in selecting menu items, providing exceptional service and product knowledge.
- Operated cash register accurately, processing transactions and handling payments efficiently.
- Monitored inventory levels, restocking supplies as needed to prevent shortages.
- Greeted guests, promoted specials, and took orders.
Education
High School Diploma -
Woodlawn High School
Dartmouth, NS06.2024
Skills
- Customer service
- Organization and multitasking
- Cash handling
- Customer engagement
- Upselling strategies
- Sales expertise
- Retail experience
- Paperwork management
- Cross-selling techniques
Languages
English
Full Professional
Timeline
Beauty Advisor
Sally Beauty
07.2025 - Current
Youth Leader
Boys & Girls Club
10.2022 - 05.2023
Subway Sandwich Artist
Subway
02.2021 - 08.2022
High School Diploma -
Woodlawn High School